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@maxtrack.com.br
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Felipe Martins Ferroni is listed as Operations Manager | Control and Automation Engineer | Customer Success Specialist at Maxtrack, a company with 112 employees, based in Belo Horizonte, Minas Gerais, Brazil. AeroLeads shows a work email signal at maxtrack.com.br and a matched LinkedIn profile for Felipe Martins Ferroni.
Felipe Martins Ferroni previously worked as Support Services Coordinator at Maxtrack and Operations Supervisor at Maxtrack. Felipe Martins Ferroni holds Bacharelado Em Engenharia De Controle E Automação, Engenharia De Controle E Automação from Ufop - Universidade Federal De Ouro Preto.
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AeroLeads found 1 current-domain work email signal for Felipe Martins Ferroni. Compare company email patterns before reaching out.
Engineer with solid experience in Technical Support focused on Customer Success, working with embedded system configurations, system integration for data reception and APIs, and process documentation to enhance the handling of requests in an agile and efficient manner. I have strong adaptability and project development skills based on the Scrum methodology and management tools, along with excellent communication and teamwork abilities.Currently, I am a Support Services Coordinator working in a hybrid model in Nova Lima, Minas Gerais. I lead initiatives focused on mapping and automating manual processes to optimize workflows and reduce the operational workload of analysts. I am also responsible for regularly presenting operational summaries of the company, providing strategic insights that drive decision-making. My role is aimed at the continuous improvement of operations, promoting efficiency and innovation in the workplace.Experience:Team Leadership: Supervised teams of up to 17 professionals in 24x7 environments, ensuring efficiency and quality in customer service.Process Automation: Led workflow optimization through the mapping and automation of manual processes.Performance Management: Monitored team performance using KPIs to ensure agility and accuracy in service delivery.Training and Development: Conducted continuous training on platforms and equipment, leading daily meetings to promote alignment and continuous improvement.Technical Support and Integration: Experience in embedded system configuration, API integration, and process development for faster and more efficient customer service.Technical Skills: Agility, Team Leadership, Customer Support, Process Automation, Scrum, System Integration, Project Management.
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Nova Lima, Minas Gerais, Brasil
- I lead initiatives focused on mapping and automating manual processes, with the goal of optimizing workflow and reducing the operational workload of analysts.- Responsible for regularly presenting the company's operations summary, providing strategic insights for decision-making.- My role is aimed at the continuous improvement of operations, promoting.
Nova Lima, Minas Gerais, Brasil
- I supervised a team of up to 17 professionals in a 24x7 customer service environment, ensuring efficiency and quality in customer service.- Responsible for monitoring and controlling the team's performance, guaranteeing agility in processes and accuracy in resolving customer issues.- Conducted continuous training on platforms and equipment, as well as.
Nova Lima, Minas Gerais, Brazil
Responsible for providing technical support, diagnosing and resolving hardware and software issues, and managing customer requests. Collaborated with internal teams to meet service objectives.- Worked with embedded tracking systems, telemetry devices, and IoT platforms.- Used APIs to execute commands and troubleshoot issues.- Direct communication with.
Varginha, Minas Gerais - Brasil
Estratificação e tratamento de erros do Sistema de Gerenciamento de Leitura.Desenvolvimento de planilhas inteligentes no MSOffice Excel a fim de otimizar e aferir produtividade, taxa de erros solucionados, taxa de crescimento/decrescimento das ocorrências de leitura mensalmente
Other employees you can reach at maxtrack.com.br. View company contacts for 112 employees →
Maria Paula
Colleague at Maxtrack
Contagem, Minas Gerais, Brazil, Brazil
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CL
Constance Leong
Colleague at Maxtrack
Sarawak, Malaysia, Malaysia
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RG
Rodrigo Gutierrez
Colleague at Maxtrack
Brazil, Brazil
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MP
Michele Peres Paulon
Colleague at Maxtrack
Santo André, São Paulo, Brazil, Brazil
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SR
Sabrina Rodrigues
Colleague at Maxtrack
Betim, Minas Gerais, Brazil, Brazil
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MV
Marcus Vinicius Bughi Rosa
Colleague at Maxtrack
Greater Londrina, Brazil
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PH
Paulo Henrique Moura Da Silva
Colleague at Maxtrack
Betim, Minas Gerais, Brazil, Brazil
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NL
Natalia Lomba
Colleague at Maxtrack
Belo Horizonte, Minas Gerais, Brazil, Brazil
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MB
Marcus Buiar
Colleague at Maxtrack
Curitiba, Paraná, Brazil, Brazil
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WD
Washington Duque
Colleague at Maxtrack
Contagem, Minas Gerais, Brazil, Brazil
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Activities and Societies: CAECA - Centro Acadêmico de Engenharia de Controle e Automação Jovens Talentos INVERSOR DE TENSÃO SENOIDAL.
Agile Project Management Agile Coaching Agile Leadership Lean Inception Kanban Devops para Agile Coaches Agile Software Development
Técnico em Informática Industrial. Conhecimento a respeito de C/C++, MySQL, PHP, CLP, C#, Visual Studio.
Quick answers generated from the profile data available on this page.
Felipe Martins Ferroni works for Maxtrack.
Felipe Martins Ferroni is listed as Operations Manager | Control and Automation Engineer | Customer Success Specialist at Maxtrack.
AeroLeads has found 1 work email signal at @maxtrack.com.br for Felipe Martins Ferroni at Maxtrack.
Felipe Martins Ferroni is based in Belo Horizonte, Minas Gerais, Brazil while working with Maxtrack.
Felipe Martins Ferroni has worked for Maxtrack and Cemig.
Felipe Martins Ferroni's colleagues at Maxtrack include Maria Paula, Constance Leong, Rodrigo Gutierrez, Michele Peres Paulon, and Sabrina Rodrigues.
You can use AeroLeads to view verified contact signals for Felipe Martins Ferroni at Maxtrack, including work email, phone, and LinkedIn data when available.
Felipe Martins Ferroni holds Bacharelado Em Engenharia De Controle E Automação, Engenharia De Controle E Automação from Ufop - Universidade Federal De Ouro Preto.
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