Felipe Joia Email & Phone Number

Dublin, County Dublin, Ireland

As a dynamic leader with a passion for operational excellence, I thrive in the fast-paced world of Central Operations. With a track record of managing a high-performing team of over 30 dedicated professionals, I've consistently delivered outstanding results and set the standard for efficiency and productivity.- Central Operations Point of Reference: A.

Dublin, County Dublin, Ireland

• Providing quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively
• Identify and help to minimize the risks posed by fraud patterns and trends
• Assisting users with risk process workflows
• Identifying, recommending and implementing process improvements
• Communicating relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required

• Ensure supply chain inventory continuity and efficiencies through systematic system monitoring.
• Monitor, evaluate and build strategies for consistently improved performances in purchasing and inventory management.
• Create and optimize inventory efficiencies to maximize gross profit by strategically monitoring demand, event costs and occupancy ratios.
• Coordinate with other departments and local managers for consistent inventory availability.
• Forecast and budget for growth predictions and demands.
• Coordinate and train team members and other participants in purchasing skills and mass buys.

County Dublin, Ireland

• Daily communication with in-market managers in Rome, Florence, Venice, Paris, Barcelona & London, ensuring their operational needs are met, and all pertinent information is communicated back to GX team for upcoming tours
• Oversee large inventory purchases; working with local Product Managers to create buy plans, coordinating a team to execute purchases and ensuring that all ticket uploading and follow-up tasks are executed to a high.
• Work with local guide teams & our inventory team to optimize last-minute sales, reshuffling resources to create additional groups
• Work within our database to ensure complete integrity of data, ensuring that all tour costs are up to date and that tour schedules are loaded and correct
• Regular reporting to European Operations Manager on areas concerned with operational efficiency & needs

County Dublin, Ireland

• Building strong relationships with clients and matching them with the perfect products.
• Autonomy to make important decisions, handling escalations and difficult queries within a queue-support & phone support, regularly attaining and exceeding weekly targets.
• Following communication procedures, guidelines and policies.
• Supporting the team in any queries on a daily basis, providing guidance to projects, and creating SharePoint globally accessed.
• Creating training material for new staff members.
• Performing daily communication with in-market Operation Managers globally to ensure their needs are met.

Dublin, Ireland

• Head barista and responsible for quality check and customer care, responsible for orders, stock control, phone calls, end of the day cash-up and financial reports and assisting in compliance with Health Department.
• Supervising and working with people in different roles at back and front of the house as well as taking decisions, dealing with customers’ issues and solving problems.
• Doing stock control, assisting in the preparation of staff roster, making phone calls, end of the day cash-up and financial reports.

São Paulo, Brazil

• Provided assistance, maintenance and support to users/clients, delivering full IT services and technical support, ensuring a stable infrastructure where things could run smoothly
• Carried out monitoring, administration and troubleshooting of servers, database, domain controllers, network services, cabling, corporate antivirus systems, anti-spam and firewall
• Coordinated projects and suppliers, monitored tickets, investigated systems and performance of servers in order to provide fast and accurate troubleshooting

São Paulo Area, Brazil

• Provided technical support to approximately 4.2k users, investigating and resolving issues on the system, server and computers to make sure that it ran smoothly and had a stable infrastructure
• Executed troubleshooting processes to ensure system data integrity, followed up with users for issues resolution as required, escalating if needed
• Administration and maintenance of associated network equipment, installing and configuring computer equipment software based on required software policies and standards
• Performed hardware and software installation and provided high-level customer care, training, and technical support

Bachelor'S Degree, Drama And Dramatics/Theatre Arts, General

High School Diploma, Computer Technology/Computer Systems Technology