Senior Support Specialist
Current• Provide superior phone and email technical support to 1,000 U.S. merchants• Terminal builds, deployments, setup and troubleshooting• Maintain compliance with card brand and payment industry standards• Maintain Tidal Commerce’s award-winning BBB A+ support rating• Maintain merchant PCI DSS compliance and security• Train team members in support workflows and best practices• Cross-departmental collaboration with Sales and Operations to ensure successfulproduct launches and policy implementation• Account maintenance and records• Ensure proper ticketing and timely communication
Jul 2021 - Present
