Felipe Marfá Ferrer Email & Phone Number

Barcelona, Cataluña, España

Barcelona, Cataluña, España

Barcelona, Cataluña, España

Barcelona, Cataluña, España

Martorell, Cataluña, España

London, Reino Unido

• Managing a supplier team to support customers and internal stakeholders to engage and register attendees/staff for MWC events using their invitation tool. • Supported the development of the invitation tool and helping to develop the overall registration experience.• Leading a documentation project for all processes and protocols.

Barcelona, Cataluña, España

• I developed and implemented new processes and strategies for onboarding new clients, account management and client support. • I developed a new digital service to offer the clients with great customer feedback.

Barcelona Y Alrededores, España

• Managed and supervised the construction of an exhibition area for Mobile World Congress.• Point of intermediary between the client and different providers, managing and signing off the project.• Main point of contact for the smooth hand over to the new registration supplier.• Main point of contact and escalation for the new registration supplier working on behalf of venue suppliers.

Barcelona Y Alrededores, España

• I was in charge of optimizing the processes for the Badge Collection Experience by analyzing, identifying and reducing the pain points.• As a part of the team, we developed a more user-friendly Registration Experience for attendees and exhibitors.• I lead the development of the Onsite Registration System for a better user experience. • I was the lead in developing and deploying training for 400 hostesses.• Main point of escalation for any Badge Collection query or incident regarding registration for Mobile World Congress.

Sailing Technologies is a Start-Up that develops an adhesive for the nautical sector. My role as an Account Manager was trying to open new accounts and educate the market as much as possible to this new range of products to the nautical sector. Executing foreign trips, visiting local distributors to enhance local promotion strategies, trying to close the gap as much as possible a professional product to amateur sailors and leisure sailing.My biggest successes were opening the market to our product in several new countries and saving and maintaining numerous accounts that were close to being lost.I left DrSails because I had the chance to return to the MWC project, which is something that I have felt passionate about.

Barcelona

As a Contact Center Coordinator my role was to train and offer assistance to those Exhibitor Companies willing to invite or register either staff or guests for the event. During the event I was in charge of supervising the most skilled hostesses at the Registration Enquiries Desk.Our most celebrated team achievement was reducing the pre-event queries by introducing a new FAQ system.As this position was temporary, shortly after the celebration of the event I went on to my next opportunity.

Santiago De Chile

As Area Manager my role was focused on finding new potential customers, contact them and make a small demonstration of which was the program that we were selling.Meanwhile, I was also in charge of creating corporate image for all products and services that we offered. As well creating and managing social networks as Linked-In. I actively participated in the development of the new website.My main achievement was to convey the importance of having a "brand name " in the industry and teach how to use social networks and the impact of them. The reason for my departure was that the project for which they hired me could not be developed by legal impediments.

Barcelona Y Alrededores, España

As a Manager at the Registration Enquiries desk at Mobile World Congress my main function was to solve any issue that the attendee may have found while registering. I was in direct contact with the registration event responsables and with the main Exhibitors.

Barcelona Y Alrededores, España

As Assistant Director I was the right hand of the director of the school. I was trying to expand the customers network focusing my efforts in promoting the school and offering customized plans to the companies according to the needs of each client. Another feature that I played was updating and organizing the database.My main achievement was to start from scratch in a new niche market looking for new customers and create a portfolio of both new customers and potential customers. The reason for my departure was that I decided to search of new challenges in another country.

Barcelona Y Alrededores, España

As an Event Supervisor my role began during the event production meeting with the client a few days before the event in order to coordinate positions and functions of each hostess during it.Once in the event I was the link between the client and the hostess resolving any issues that might occur. Meanwhile participating actively in the development of the event, whether a congress, a promotion or a sports event.My main achievement was to become a very important part in a company and in a type of work that staff turnover is very high.The reason for my departure was that it is a very demanding work, very long journeys and with little projection within the same company.