I acquired valuable knowledge about the corporate environment and the job market by working in direct communication with Coca-Cola Femsa customers via chat and telephone. I developed effective communication skills, real-time problem solving and teamwork. My work involves answering questions, recording information and resolving problems with a focus on customer satisfaction, ensuring a positive experience. I use internal CRM systems to manage customer interactions and provide high-quality… Show more I acquired valuable knowledge about the corporate environment and the job market by working in direct communication with Coca-Cola Femsa customers via chat and telephone. I developed effective communication skills, real-time problem solving and teamwork. My work involves answering questions, recording information and resolving problems with a focus on customer satisfaction, ensuring a positive experience. I use internal CRM systems to manage customer interactions and provide high-quality service. Show less