Technical Support Engineer / Qa Analyst / Data Analyst / Ireg Engineer
Rio De Janeiro Area, Brazil
• Compiled weekly service delivery implementation metrics using Excel workbooks and proprietary databases. • Conducted continuous improvement audits and document data gathering workflow processes. Extensive Excel work using pivot tables and complex formulas to manipulate large data structures. Followed up with stakeholders and data owners to fill gaps in data and performed data analysis using Python.• Perform querying to updating databases using SQL, use advanced Excel, Macros and VB scripts, Python for data analysis, manipulation and Tableau for dashboard reporting.• Participated in developing best practices for product data and content analysis and reporting.• Used SQL and Excel to manipulate large amounts of data in order to perform data analysis, position involved extensive routine operational reporting, hoc reporting, and data manipulation to produce routine metrics and dashboards for management.• Involved In developing Test Plan, Test Requirements, Test Cases and detailed test cases in (Quality Center) and performed defect tracking.• Performed Functional, System, Integration, User Acceptance and Back End Testing of the application.• Worked with software testing methodologies with all phases and stages of testing desired.• Completed quality check and maintain a high level of detail and accuracy in the data entry.• Responsible for manipulating, cleansing & processing data using Python, Excel, Power BI and SQL.• Responsible for loading, extracting from various data source and validation of client data.• Performed data mining of historical / trending client data using SQL queries, Excel and graphs to identify high growth customer segments, which helped the business team to make key decisions and apply strategies to improve client services.• IREG Tests with network troubleshooting and configuring on three major mobile carrier in Brazil.• Signalling analysis (MAP, ISUP, CAMEL) and troubleshoot network elements (DNS, FW, BGW) pointing issues fast.