Felipe Urrea Email & Phone Number

Miami, Florida, Estados Unidos

-Steering the overall operations and strategic direction of Constant Flow Logistics, a leading logistics brokerage firm specializing in ground transportation across the United States.-Crafting and executing strategies to enhance market presence, drive revenue growth, and ensure exceptional service delivery to clients.-Leading a dynamic team, fostering a collaborative culture, and implementing performance-driven initiatives that have contributed to increased team efficiency.-Establishing and nurturing key client relationships, resulting in successful partnerships and enhanced client satisfaction.-Instrumental in diversifying service offerings, exploring new markets, and positioning the company for sustained growth.-Implementing technology solutions to streamline operations, enhance visibility, and improve decision-making processes.-Collaborating with the leadership team and key stakeholders to align business strategies with industry trends and emerging opportunities.-Driving initiatives to optimize cost-effectiveness, improve supply chain efficiency, and maintain a competitive edge in the logistics landscape.

Medellin

-Managing, supervising, and coordinating the implementation of all administrative strategies related to the commercial operation.- Developing and/or implementing actions aimed at improving productivity in the area and customer satisfaction.-Collaborating with the marketing and communications department in building campaigns to increase sales and/or customers.-Leading the agents by providing guidance and motivation to the team, addressing questions and concerns about the operation to ensure efficient activities.-Evaluating, controlling, and measuring individual and team performance, applying defined procedures to identify training needs, training, updating, and improvement opportunities for the agents.-Executing area indicators to ensure effectiveness, productivity, and quality of area management, allowing the observation of their behavior and trends while ensuring customer satisfaction levels.-Providing orientation and training to new team members.

- Outreach to potential customers, cold calling, and prospecting new business while applying customer-centric strategies.- Works in tandem with managers and representatives from various departments to approach sales strategies and increase the team's revenue.- Grow the company's business by building successful, long-term client relationships.- Generate new business using existing customer networks.

- Maintaining and building customer relationships, developing customer base with excellent support and implementation of customer relations programs, acting as lead sales expert.- Identify operational and technical obstacles and provide appropriate resolutions.- Unearthing new sales opportunities through networking and turning them into long-term partnerships- Respond to complaints and resolve issues to the customer’s satisfaction and to maintain the company’s reputation- Provide professional after-sales support to maximize customer loyalty

Colombia

- Prepare shipping documents for LTL shipments such as bills of ladings, and shipping labels.- Manage incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies.- Communicate with upper management as issues arise to prevent transportation problems; responsible for communication radio assign on a daily basis.- They provide technical expertise for developing plans, and coaching other employees in logistical matters. - Developed excellent relationships with external vendors to coordinate logistics details.

Antioquia, Colombia

Antioquia, Colombia

- Coordinación de transporte especial a clientes, control y rastreo de vehículos, logística de atención a hoteles.- Dirigir todos los procesos operativos asociados a la dirección de tráfico y logística de transporte.- Buscar oportunidades de mejora continua, con la finalidad de optimizar el servicio al cliente, la rentabilidad empresarial y la productividad.- Gestionar a nivel estratégico todos los recursos y procesos logísticos de la empresa