Service Desk Team Lead - Nordics
Current
Jun 2024 - Present
AeroLeads people directory · profile
Felipe Varela Email & Phone Number
Passionate about people and technology
at
DHL IT Services
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Passionate about people and technology
Location
Prague, Czechia, Czech Republic
Company size
Who is Felipe Varela? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Felipe Varela is listed as Passionate about people and technology at DHL IT Services, a company with 2112 employees, based in Prague, Czechia, Czech Republic. AeroLeads shows a matched LinkedIn profile for Felipe Varela.
Felipe Varela previously worked as Service Desk Team Lead - Nordics at Dhl It Services and Service Desk Analyst at Dhl It Services. Felipe Varela holds Public Manager, Public Management And Organizational Development from Universidad De Santiago De Chile.
Company email context
Email format at DHL IT Services
This section adds company-level context without repeating Felipe Varela's masked contact details.
DHL IT Services
Review company-level records connected to Felipe Varela before choosing the right outreach path.
Profile bio
About Felipe Varela
Felipe Varela is a Passionate about people and technology at DHL IT Services. He is proficient in English and Portuguese.
Current workplace
Felipe Varela's current company
Company context helps verify the profile and gives searchers a useful next step.
Dhl It Services
17 roles
Felipe Varela work experience
A career timeline built from the work history available for this profile.
Service Desk Analyst
Jul 2023 - Jun 2024
It & Tech Recruiter
Jun 2022 - Jun 2023
Program Manager
Icon Communication Centres S.R.O.
Jan 2022 - May 2022
Program Leader
Icon Communication Centres S.R.O.
Leads a Customer Experience program for the US market (mainly, Anheuser-Busch) from the implementation phase onwards.Takes an array of responsibilities involving: recruitment and selection of the team members, onboarding & training, quality service audits, reporting to the client and other stakeholders, staffing, forecasting, billing and planning
Mar 2021 - Dec 2021
Senior Customer Care Representative
Icon Communication Centres S.R.O.
Point of contact between agents and managers. Participates in the development of the new training program and provides assistance to the rest of the team. Trains new agents and executes the QA program in order to correct deviations and improve both customer satisfaction and quality of the service.
Feb 2020 - Mar 2021
Talent Acquisition Specialist
Icon Communication Centres S.R.O.
Responsible for posting ads to jobs portals, sourcing the requested profiles (DB and social media), revising and adapting job descriptions, searching for candidates and performing screening calls in order to present the best talent to the clients and projects. Leads the implementation of Topgrading as the new system of selection. Looks for candidates with.
Feb 2020 - Mar 2021
Customer Care Representative
Icon Communication Centres
Participates in 2 different projects. (1) Western Digital. In charge of contacting customers in order to check their satisfaction with the brand and refine the profile of every company according to their current and future needs. Markets covered: UK&I, Iberia, Netherlands and Scandinavia. (2) Assists clients with technical and payment issues for leading.
Jul 2019 - Mar 2020
Executive Assistant
Assists and classifies new clients and entrepreneurs, focusing on delivering solutions to their requirements and managing the Center’s customer portfolio, under the University of Texas at San Antonio model for increasing small business economic impact. Additionally, advises clients in topics related to web design and marketing. Develops the organizational.
Jul 2017 - Nov 2018
Partner & Country Manager
In charge of the company entrance into Chile and the implementation of the strategic plan developed for the market, after the previous market research regarding economies of Chile and other countries of the Southern Cone. Oversees commercial activities, as well as financial and talent management issues. Reports to headquarter in Lisbon on a weekly basis.
Oct 2014 - Sep 2015
Internal Education Manager
Responsible for induction, individual learning plan and training cycles regarding both technical and soft skills. Implemented feedback tools and tracks impact at organizational level. Supported job descriptions formulation, recruitment, selection (Assessment Centers & Competency Based Interviews) and allocation processes.
Jan 2014 - Dec 2014
Organizational Development Consultant
Vila Social
Directed the organizational restructuring of the NGO "Vila Social" and developed the strategic planning. Vision, Objectives, Local Focus Areas, Deliverables, Measures of Success, structure and strategy were redefined. Also, developed the organization's business model by using the Canvas system, functional trainings and an advisory regarding talent.
Feb 2013 - Apr 2013
Recruitment Coordinator
Responsible for recruiting and filtering the requested profiles (DB and social media), searching for candidates and interviewing them in order to present the best talent to the clients. Sold recruitment services to new clients, managed new accounts and solved previous troubles.
Jan 2012 - Dec 2012
Director Of Business Development
Developed products and generated strategic alliances for the Iberoamerican Leadership Congress 2012, that was organized by AIESEC and took place at the O’Higgins Hotel (Viña del Mar, CL) with 300 delegates from 18 countries. Met important companies' Directors in the search of win-win relationships.
Oct 2011 - Jan 2012
Vice President Of Corporate Relations
Directed and led the Corporate Relations area. Generated an annual strategic plan based upon Balanced Scorecard and its respective KPIs, in addition to deliverables, Gantt chart and functional interconnections for an appropriate implementation. Negotiated diverse strategic partnerships. Formulated job descriptions and managed a 9-people team in a.
Sep 2010 - Dec 2011
University Manager
Implemented the public relations plan with different universities. Generated and closed strategic alliances.
May 2010 - Sep 2010
Ayudante
Ayudante de Cátedra: Introducción a la Administración Pública.
Aug 2009 - Dec 2009
Team & coworkers
Colleagues at DHL IT Services
Other employees you can reach at dpdhl.com. View company contacts for 2112 employees →
HŠ
Hana Šinská
Colleague at Dhl It ServicesPrague, Czechia, Czech Republic
View →
NS
Nazira Saharin
Colleague at Dhl It ServicesKajang, Selangor, Malaysia, Malaysia
View →
KS
Karthikeyan S.
Colleague at Dhl It ServicesChennai, Tamil Nadu, India, India
View →
IC
Iain Craig
Colleague at Dhl It ServicesPrague, Czechia, Czech Republic
View →
JD
Jiri Dite
Colleague at Dhl It ServicesPraha - Západ, Central Bohemia, Czechia, Czech Republic
View →
KS
Krishna Sada Karnati
Colleague at Dhl It ServicesChennai, Tamil Nadu, India, India
View →
DT
Dhamodaran Thulasiram
Colleague at Dhl It ServicesChennai, Tamil Nadu, India, India
View →
JM
Jeevanandhan Muthusamy
Colleague at Dhl It ServicesWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
MP
Madhu Pugazh
Colleague at Dhl It ServicesChennai, Tamil Nadu, India, India
View →
SA
Suresh Arumugam
Colleague at Dhl It ServicesGreater Chennai Area, India
View →
Hana Šinská
Colleague at Dhl It ServicesPrague, Czechia, Czech Republic
View →
NS
Nazira Saharin
Colleague at Dhl It ServicesKajang, Selangor, Malaysia, Malaysia
View →
KS
Karthikeyan S.
Colleague at Dhl It ServicesChennai, Tamil Nadu, India, India
View →
IC
Iain Craig
Colleague at Dhl It ServicesPrague, Czechia, Czech Republic
View →
JD
Jiri Dite
Colleague at Dhl It ServicesPraha - Západ, Central Bohemia, Czechia, Czech Republic
View →
KS
Krishna Sada Karnati
Colleague at Dhl It ServicesChennai, Tamil Nadu, India, India
View →
DT
Dhamodaran Thulasiram
Colleague at Dhl It ServicesChennai, Tamil Nadu, India, India
View →
JM
Jeevanandhan Muthusamy
Colleague at Dhl It ServicesWP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
MP
Madhu Pugazh
Colleague at Dhl It ServicesChennai, Tamil Nadu, India, India
View →
SA
Suresh Arumugam
Colleague at Dhl It ServicesGreater Chennai Area, India
View →
2 education records
Felipe Varela education
Public Manager, Public Management And Organizational Development
Political Science And Government Basis
FAQ
Frequently asked questions about Felipe Varela
Quick answers generated from the profile data available on this page.
What company does Felipe Varela work for?
Felipe Varela works for DHL IT Services.
What is Felipe Varela's role at DHL IT Services?
Felipe Varela is listed as Passionate about people and technology at DHL IT Services.
Where is Felipe Varela based?
Felipe Varela is based in Prague, Czechia, Czech Republic while working with DHL IT Services.
What companies has Felipe Varela worked for?
Felipe Varela has worked for Dhl It Services, Adecco, Icon Communication Centres S.R.O., Icon Communication Centres, and Centro De Desarrollo De Negocios Maipú.
Who are Felipe Varela's colleagues at DHL IT Services?
Felipe Varela's colleagues at DHL IT Services include Hana Šinská, Nazira Saharin, Karthikeyan S., Iain Craig, and Jiri Dite.
How can I contact Felipe Varela?
You can use AeroLeads to view verified contact signals for Felipe Varela at DHL IT Services, including work email, phone, and LinkedIn data when available.
What schools did Felipe Varela attend?
Felipe Varela holds Public Manager, Public Management And Organizational Development from Universidad De Santiago De Chile.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Felipe Varela you were looking for.
View similar profiles
