Felipe Vasques Email & Phone Number

Porto Alegre, Rio Grande Do Sul, Brasil

● Conteúdos abordados: Componentes de hardware e software que formam uma infraestrutura de Tecnologia de Informação e suas funções.Infraestrutura de TI nos modelos de gestão de TI.● Técnicas de virtualização e principais ferramentas de gerência usadas na área.Ambientes de computação em nuvem e alternativas de armazenamento dos dados.● Estudos de caso de infraestrutura de TI.

Development and maintenance of web solutions for existing clients.Architecture planning for cloud environment implementation.Development of new solutions for the Supply Chain portfolio.Involvement in front-end, back-end, and database tasks.Support for NEO’s infrastructure activities and client solutions.

Porto Alegre, Rio Grande Do Sul, Brasil

IT Service Management, preplanning, acting and incident management.Analysis on level three internal tickets, identifying, classifying severity, impact and relevance.Producing software and processes documentation, diagrams, as well as metrics visualizations for inhouse developed software and infrastructure’s resources.Point of reference for other teams and different sectors like system administrators, automation, network, operations, level two support and cyber security teams… Show more IT Service Management, preplanning, acting and incident management.Analysis on level three internal tickets, identifying, classifying severity, impact and relevance.Producing software and processes documentation, diagrams, as well as metrics visualizations for inhouse developed software and infrastructure’s resources.Point of reference for other teams and different sectors like system administrators, automation, network, operations, level two support and cyber security teams. Focusing on providing quick and open dialogue aiming to rapid identification and mitigations of incidents, points of failures and critical vulnerabilitiesPlan and apply training and capacitation of other teams about companies software and infrastructure.Plan projects with multiple teams to implement improvements and new solutions for high availability and critical systems. Show less

Porto Alegre, Rio Grande Do Sul, Brasil

Architecture planning with hybrid and multi-cloud ambient using AWS, GCP and on-premises data centers focused on high availability.Planning and project manager for product’s enhancements and improvements, minimizing risks, creating proofs of concept, while providing high availability to customers in a business-to-business model.Hosting infrastructure management, analysis and price quotation for new servers and service providers.IT management for the whole company as system… Show more Architecture planning with hybrid and multi-cloud ambient using AWS, GCP and on-premises data centers focused on high availability.Planning and project manager for product’s enhancements and improvements, minimizing risks, creating proofs of concept, while providing high availability to customers in a business-to-business model.Hosting infrastructure management, analysis and price quotation for new servers and service providers.IT management for the whole company as system administrator and occasionally solving providing help desk type support for collaborators and sometimes end users with non tech backgrounds.Continuous development of company main application, a platform developed with Django framework to control access, register products (modules of BI), allowing data visualization for companies of the health segment.Development of automation tools for day-to-day use, and data collections using Python, C#, and bash for scripting infrastructure routines.Network and cybersecurity management.Implementations of monitoring tools as Zabbix and Grafana. Show less

Porto Alegre E Região, Brasil

Act on level one technical tickets for a web hosting provider, with focused on problem solving at creation and highly humanized client interactions.Act on chat/VoIP web hosting related problems directly with clients, always prioritizing effectiveness and client satisfaction.Create documents for internal consumption to answer another employee's questions and company knowledge management.