- Discussed with the final customer to understand the software requisites and expected behavior to find the best implementation.- Promoted the adoption of best practices to ensure clean and well-organized codebases using Angular with Angular Material, as well as Java with Spring Boot.

- Discussed with the final customer to understand the software requisites and expected behavior to find the best implementation.- Promoted the adoption of best practices to ensure clean and well-organized codebases.- Implemented internal small libraries for easy code reuse.- Developed proficiency in a diverse technology stack, including Next.js, React, Tailwind CSS, Node.js, NestJS, and TypeScript.- Consistently met project deadlines, ensuring tasks were… Show more - Discussed with the final customer to understand the software requisites and expected behavior to find the best implementation.- Promoted the adoption of best practices to ensure clean and well-organized codebases.- Implemented internal small libraries for easy code reuse.- Developed proficiency in a diverse technology stack, including Next.js, React, Tailwind CSS, Node.js, NestJS, and TypeScript.- Consistently met project deadlines, ensuring tasks were completed as scheduled. Show less

- Worked on the Technical Support team for the Boost Commerce PFS app, the best-rated app for Filter and Search for Shopify-based eCommerces, providing support to worldwide customers, including store owners, managers, and developers.- Discussed with customers to understand their business demands, their concerns, and personal preferences for the store's overall style, so as to provide the best solution that achieved all of their needs while keeping visual identity. - Assumed… Show more - Worked on the Technical Support team for the Boost Commerce PFS app, the best-rated app for Filter and Search for Shopify-based eCommerces, providing support to worldwide customers, including store owners, managers, and developers.- Discussed with customers to understand their business demands, their concerns, and personal preferences for the store's overall style, so as to provide the best solution that achieved all of their needs while keeping visual identity. - Assumed the host role on daily meetings to update the team on company general news and updates. Also collaborated with other teams to improve the knowledge base documentation using Notion and to simplify and optimize the cross-team workflows and initial customer requests handling.- Applied skills in utilizing JS, CSS, HTML, LIQUID, and JQuery to troubleshoot, debug, fix, customize, and implement features. - Managed attending and providing technical support through various channels such as email, chats, calls, and private Slack channels for special partners, while managing customers's expectations and priority as defined by the agreed Service Level Agreement, and also escalating or assigning tickets to relevant internal teams, as well as guidance to customers for cases that were out of the company's scope.- Helped clarify and confirm technical concerns from the L1 Customer Success team. Show less

- Worked on the Operations teams for the CRM - Customer Relationship Management, MCSS - Multi Channel Sales Services, and OMS - Ordering Management System apps of Amdocs Brazil, one of the main telecom companies in the country, providing production support for BSS and OOS for the company's Vivo Account.- Applied skills in utilizing Unix, Bash, SQL and PL/SQL scripting to troubleshoot, debug, and fix incidents regarding internal and external APIs, analyzing logs and errors to find the… Show more - Worked on the Operations teams for the CRM - Customer Relationship Management, MCSS - Multi Channel Sales Services, and OMS - Ordering Management System apps of Amdocs Brazil, one of the main telecom companies in the country, providing production support for BSS and OOS for the company's Vivo Account.- Applied skills in utilizing Unix, Bash, SQL and PL/SQL scripting to troubleshoot, debug, and fix incidents regarding internal and external APIs, analyzing logs and errors to find the proper response, either solving it or assigning it to the right team.- Helped clarify and confirm technical concerns from the L1 Customer Success.- Collaborated effectively with cross-functional teams for seamless integrations.- Managed the escalating or assigning of tickets to relevant internal teams, as well as guidance to customer for cases that were out of the company's scope. Show less