Continually met and exceeded sales targets of wireless devices, home services and small business opportunities in the Apex retail location. Achieved highest customer service rating regularly. Handled all administrative aspects of the sale, including completing customer contracts and warranties, inventory, accepting customer payments and filing the completed orders. Maintained strong knowledge of all company products, accessories, pricing plans, promotions, and service features. Understood the customers' needs and helped them discover how our products meet those needs.

Developed planning, analytical and problem-solving skills. Enhanced the following attributes critical to sales and customer service: attention to detail, strong communication, leadership, and presentation skills. Oversaw the entire daily operations of the retail store thru the supervision of other employees, scheduling of employees’ hours, maintaining the store’s inventory, promoting sales, making promotional literature, maintaining store appearance and complete day-to-day paperwork (i.e. maintaining deposits and cash management). Routinely achieved my assigned sales goals and exceeded customer satisfaction criteria.

Track-Out, Summer Camp and After School Scholarship Program Counselor. Strategic planning and development in areas of child care, early learning, education & leadership, swimming, sports & play. Engaged youth in various planned activities that included: homework assistance, tutoring, arts and crafts, outdoor activities, reading, and other educational games and activities