Felise Llano, Licsw Email & Phone Number

Managed Health Care Professional with more than 20 years’ experience developing and implementing mental health programs in challenging environments. Strategic Planning: Proactively led cross functional teams within Motorola to reduce the threat of violence during organizational change. Identified gaps in behavioral health services and obtained approval to implement an inpatient addictions unit at Waltham Hospital. Contract Experience: Recommended changes to the Motorola/Codex insurance plan that reduced behavioral health costs by 20% annually. Negotiated reduced fees from hospitals, clinics and other health care providers. Program Implementation: Successfully implemented a national Employee Assistance Program for Motorola/Codex’s 6000 employees. Researched European labor laws including medical coverage and analyzed costs for an internal Motorola UK program which was approved. Quality Assurance: Trained in Six Sigma; Awarded Motorola CEO Quality Award for Drug Free Workforce. Co-Chair for Mass Behavioral Health Partnership’s FY 2000 Performance goal. Upgraded treatment at a hospital based outpatient clinic, restored funding and obtained JCAHO accreditation. Communication skills: Wrote grant proposal achieving a three year award as requested. 99.8% satisfaction from clients seeking assistance in obtaining mental health services (300 requests per year). Presented at national and international conferences. Developed workshops targeted to needs of special populations.Specialties: administration, benefits administration, business plans, clarify, consulting, contract management, counseling, customer relations, leadership, marketing, mental health, mentoring,

Listed skills include Mental Health, Psychotherapy, Healthcare, Research, and 12 others.