Review and verify patient eligibility for benefits coverage, ensuring accuracy and compliance with insurance requirements.• Research and resolve discrepancies between patient records and insurance company documentation.• Initiate contact with insurance providers to secure necessary information for thorough benefits verification, maintaining strict adherence to HIPAA guidelines.

• Address customer inquiries with efficiency, ensuring clear communication and resolution of account or paymentqueries.• Deliver technical support through online chat, providing guidance and assistance with website navigation andfunctionality.• Troubleshoot product and service issues, offering solutions to enhance customer satisfaction and experience

• Conducted client consultations to assess health conditions and treatment objectives, tailoring massage techniques to individual needs for optimal outcomes.• Delivered expert advice on wellness practices, including stretching and posture improvement, enhancing clients long-term health and mobility.• Maintained comprehensive client records, monitored progress, and efficiently handled all administrative tasks associated with business management.

• Delivered comprehensive instruction for a massage therapy program, adapting teaching methods for both remote and in-person environments to facilitate student learning and program completion.• Evaluated student performance through administering tests and providing feedback, resulting in effective mentorship that supported students in successfully passing their licensing exams.

• Managed a team of billing and collections specialists, ensuring operational efficiency and providing comprehensive training and support.• Implemented collection strategies that led to a notable reduction in days sales outstanding, enhancing cash flow and minimizing overdue accounts.• Produced regular reports monitoring key performance indicators, identifying trends and effectivelycommunicating results to management and stakeholders.

• Programmed and transcribed diverse datasets into computer systems, ensuring accuracy and efficiency through proficient use of Microsoft Office applications.• Upheld the integrity of sensitive information by obtaining security clearance and strictly adhering to confidentiality protocols to maintain client trust.

Addressed customer inquiries, complaints, and requests, ensuring timely resolutions and maintaining high satisfaction levels through effective communication and active listening.• Maintained accurate and detailed records of customer interactions, updating account information to enhance accessibility and data integrity.