Provides support in computers, software, and other hardware to over 400 employees in 22 branches in the Austin area. Configure login accounts in Active Directory. Install new computers, printers, network connections, software and other peripherals. Configure TCP/IP phones and user’s accounts with Shoretel software. Set up Contact Center computers with call/transactions recordings with Liquidware software. Create new Windows images. Set up accounts for FaxFinder software.

HSC-23, San Diego, CaliforniaAviation Maintenance Administration, 2010-2012Maintained and updated 9,000 technical publications, including incorporation of 642 technical directives, as aeronautical technical publications library program manager. Served as HSC 23 Detachment 3 logs and records data analyst; support equipment, records and reports, and dispersed technical publications librarian program manager; and maintenance/production control logs and records clerk.• Performed 36 dispersed technical publications librarian audits for 12 work centers and two detachments, ensuring accurate performance of maintenance procedures on 12 MH-60S aircrafts and 24 T700-GE-401C engines.• Provided advice and direction for senior personnel regarding management and disposition of required records, resulting in grade of on track for recordkeeping during Detachment 3 quality assurance inspection.

HS-10, San Diego, CaliforniaAviation Maintenance Administration, 2007-2010Served as support equipment preventive maintenance program manager. Maintained, received, and transferred support equipment custody/maintenance history records for 200 pieces of gear. Ensured performance of scheduled inspection and maintenance on 12 H60-F/H aircraft and support equipment as maintenance/production control logs and records clerk. • Maintained and updated 12 aircraft and 24 engine logbooks and logsets on naval aviation logistics command information system (NALCOMIS), resulting in 100% compliance with naval aviation force directives, zero equipment down-time, and increased fleet material readiness.

CJTF-HOA, Djibouti, Africa Personnel Specialist, 2008-2009 (Concurrent)Acted as terminal area security officer. Maintained 35 non-classified Internet protocol router network (NIPRNet) computers, ten secret Internet protocol router network (SIPRNet) computers, seven network printers, and other peripherals, ensuring all equipment remained in good working condition.• Maintained overall personnel accountability for 2,500 joint personnel in fast-paced expeditionary environment, ensuring 100% accuracy and zero discrepancies.

USS ABRAHAM LINCOLN, Everett, Washington Aviation Maintenance Administration, 2003-2007Served as aviation intermediate maintenance department production control clerk. Kept track of scheduled and unscheduled maintenance on 1,000 pieces of support equipment. Maintained and processed personnel leave/liberty requests as administration office clerk. Updated department policies and regulations. Drafted eight error-free monthly maintenance plans for entire department.

Troubleshoot and repair of computers (Mac/PC) and printers.Assemble new PC computers.LAN drops, WiFi configuration.