Felix Onyango Email & Phone Number

Nairobi, Ke

Nairobi County, Kenya

Identify, evaluate, and onboard new vendors to enhance product offerings and maintain competitive pricing strategies.Negotiate terms and agreements with vendors, ensuring alignment with company goals and profitability.Conduct market research to assess vendor performance, trends, and customer demand.Foster and maintain strong vendor relationships to ensure long-term partnerships and successful collaborations.Collaborate with internal teams to ensure smooth integration of vendors into supply chain operations.Prepare reports on vendor performance, contract compliance, and cost-effectiveness.

Nairobi County, Kenya

Collaborating with team members to achieve department goals while improving customer service quality.Processing orders and exchanges while ensuring customer satisfaction.Ensuring warehouse operations are adhered to safety and organizational protocols.Maintaining clean and organized work areas to facilitate efficient workflow.

Nairobi County, Kenya

Assisted in receiving, storing and distributing materials and products.Performed regular inventory checks and reported discrepancies to management.Ensured warehouse operations adhered to safety and organizational protocols.Maintained clean and organized work areas to facilitate efficient workflow.Supported the implementation of new inventory management systems.

Nairobi County, Kenya

Lead a team of employees, ensuring that all operations meet organization standards and performance goals.Regularly evaluate employee performance, providing constructive feedback, coaching, and creating development plans to improve individual and team productivity.Spearhead an initiative to streamline processes, reducing downtime and improving overall efficiency.Reduce turnover by fostering a positive work environment and addressing employee concerns proactively, resulting in an increase in team retention.Collaborate with upper management to set targets and ensure adherence to operational standards, consistently exceeding performance benchmarks.Manage scheduling, task delegation, and conflict resolution, ensuring smooth daily operations and team cohesion.

Nairobi County, Kenya

Proactively contacted customers to negotiate and facilitate the resolution of outstanding debts while maintaining a positive and empathetic tone.Utilized effective communication skills to explain repayment options, address customer concerns, and establish mutually agreeable payment plans.Documented all customer interactions accurately and comprehensively in the database, ensuring compliance with data protection and privacy regulations.Achieved and exceeded monthly collection targets through persistent follow-up and negotiation strategies.Conducted thorough investigations into delinquent accounts, collaborating with internal teams to gather relevant information and develop comprehensive solutions.

Nairobi County, Kenya

Cultivate and maintain strong relationships with key partners to increase the distribution of JTL products and services.Collaborate with the sales team to create customized solutions for clients, ensuring their needs are met and exceeded.Analyze market trends, competitive intelligence, and consumer behavior to identify opportunities for business expansion and recommend actionable strategies to the management team.Develop and implement effective trade marketing strategies, including promotions, merchandising, and training programs, resulting in a 20% increase in sales within the first year.Prepare and present reports on sales performance, market penetration, and recommendations for improvements to senior management.

Nairobi County, Kenya

Assisted in the recruitment and onboarding of drivers, ensuring they met company standards and compliance requirements.Managed a team of over 200 drivers, providing training, performance feedback, and ensuring compliance with safety regulations.Collaborated with cross-functional teams to resolve issues related to scheduling and customer service, resulting in improved customer satisfaction.Utilized data analysis tools to track and report on key performance indicators (KPIs), enabling data-driven decision-making and continuous improvement.Handled customer inquiries and complaints, ensuring prompt resolution and maintaining a high level of customer satisfaction.

Nairobi County, Kenya

Achieved and consistently exceeded monthly and quarterly sales targets by effectively promoting APA Insurance products to clients.Cultivated and managed a portfolio of clients, providing personalized insurance solutions tailored to their needs and financial goals.Conducted market research to identify potential clients and business opportunities, resulting in the acquisition of new accounts.Collaborated with underwriters and claims departments to ensure seamless and efficient customer service, including the processing of insurance claims.Participated in sales training programs and workshops to stay updated on industry trends, product knowledge, and sales techniques.

Nairobi County, Kenya

Managed and grew a portfolio of online sellers, helping them maximize their sales and revenue on the Jiji platform.Conducted market research and competitor analysis to identify trends and opportunities, enabling strategic decision-making.Collaborated with the marketing team to create and implement digital marketing campaigns, resulting in increased user engagement and conversion rates.Developed strong product knowledge and remained up-to-date with the latest e-commerce trends and best practices.Provided exceptional customer service to sellers and buyers, resolving inquiries, disputes, and concerns in a timely and professional manner

Kisumu County, Kenya

Assisted in organizing and overseeing electoral events, including voter registration, voter education campaigns, and the actual voting process.Responded to inquiries from the public and stakeholders, providing accurate and timely information on electoral processes and procedures.Collaborated with team members to improve and streamline voting processes, contributing to increased efficiency within the polling station.Managed and maintained records and documentation related to voter registration, candidate nominations, and election results.Assisted with the preparation of reports, presentations, and documentation for internal and external use.

Kakamega County, Kenya

Conducted on-site surveys and data collection at various aquatic farms to gather information on farming practices, production, and environmental conditions.Interviewed aquaculture farmers to collect data on their aquaculture operations, including species, stocking densities, feeding practices, and disease management.Compiled and organized collected data in a systematic manner, ensuring accuracy and completeness.Collaborated with colleagues and researchers to ensure the smooth execution of field studies and data collection initiatives.Developed a deep understanding of aquaculture practices, including species-specific requirements, water quality management, and disease control.

Embu

Assisted in various administrative tasks, including document preparation, data entry, and record-keeping.Provided support in scheduling meetings, handling incoming calls, and managing office correspondence.Collaborated with colleagues and supervisors to complete tasks and projects efficiently.Managed office supplies, inventory, and equipment maintenance to ensure smooth daily operations.Gained valuable experience in government administrative procedures and protocols.

Bachelor Of Business Administration - Bba, Entrepreneurial And Small Business Operations

Certificate, Computer Proficiency, Distinction

Certificate, Agronomy

Certificate, Leadership

Certificate, Lifeskills

Certificate, Sales & Marketing