With expertise in constructing comprehensive security policies and proactively identifying endpoint vulnerabilities through tools like Splunk and Crowdstrike, I drive the integration of advanced security measures into system development and deployment. By closely coordinating with cross-functional teams, I ensure swift detection and response to security events, protecting critical DoD software environments. My work centers on developing detailed policies, procedures, and incident response plans that align with industry standards and regulatory requirements, maintaining both security and operational integrity.

I coordinated with multidisciplinary teams to integrate security measures into satellite communications systems, ensuring secure and efficient operations across the full spectrum of policy and procedural requirements. I monitored and analyzed security events, interpreting data to detect and address potential vulnerabilities within satellite networks. I developed and documented comprehensive policies, procedures, and incident response plans to align with regulatory standards and spectrum policies. Additionally, I managed financial operations—overseeing payroll and budget monitoring for optimal resource allocation—and led training initiatives to enhance team readiness and adherence to operational protocols.

I developed and led a comprehensive service strategy for an 86-member IT team, ensuring secure, uninterrupted delivery of data, voice, video, and conferencing services to enhance communication capabilities for a large user base. I managed the installation, operation, and maintenance of network equipment and communication circuits, creating a robust infrastructure that enabled smooth service transitions. Overseeing multi-million-dollar projects, I upgraded satellite communications gateways, eliminated outdated equipment, and integrated Layer 3 connections between Army tactical and DoD strategic networks. Through proactive risk identification and mitigation strategies, I minimized project impacts and drove continuous service improvement. I also maintained close stakeholder relationships, providing consistent project updates and managing service operations and ticket resolutions within the NOC environment.

I led operations within the Network Operations Center (NOC), overseeing enterprise LAN and WAN systems to provide secure and reliable support for 250 clients. Through strategic planning and resource management, I guided a team of 16 IT professionals in the delivery of data, voice, and video services, adhering to ITSM and ISSM standards. I developed and executed large-scale operational plans, coordinating logistics and personnel to achieve mission-critical objectives. My responsibilities included conducting comprehensive risk assessments and implementing mitigation strategies that enhanced security and operational readiness. Additionally, I managed the installation and maintenance of network circuits and hardware, ensuring robust performance and system integrity in dynamic, high-security environments.

I spearheaded training and mentorship initiatives for a 40-member team, enhancing technical proficiency and fostering a secure, high-performing IT service environment in line with NIST and Army standards. As a project manager, I developed and executed detailed project plans, coordinating scope, timelines, and resources to meet strategic objectives and ITSM standards. I oversaw the lifecycle and security of $15 million in IT assets, ensuring operational readiness and adherence to best practices in asset management. By collaborating closely with senior leadership and external stakeholders, I aligned project goals with mission priorities, driving productivity and secure operations. Additionally, I led satellite communications efforts to support critical missions, managing secure and efficient service desk operations and optimizing communications protocols within the NOC for peak performance.

I built strong community relationships to identify and engage potential recruits, applying meticulous data analysis and eligibility assessments to ensure candidate qualifications while safeguarding Personally Identifiable Information (PII). By delivering compelling presentations on enlistment benefits, I effectively communicated opportunities, managed expectations, and increased engagement. I strategically coordinated and executed high-impact recruitment events, streamlining the application process, analyzing enrollment data, and implementing targeted strategies to successfully enroll qualified candidates committed to service.

As a leader in IT service management, I directed the development and implementation of ITIL-aligned communication strategies to advance team proficiency, align with organizational objectives, and enhance cybersecurity practices within satellite communications operations. I designed and executed ITIL-based training programs that bolstered team readiness and integrated robust cybersecurity protocols to safeguard organizational assets. My role also involved managing engagement initiatives focused on ITIL processes, fostering collaboration across teams, supporting leadership objectives, and reinforcing the organization’s cybersecurity posture through strategic oversight.

I led small teams in conducting thorough inspections, repairs, and modifications on aircraft structures, ensuring airworthiness and strict adherence to Air Force standards. By planning and prioritizing multiple maintenance tasks, I maintained precise records of all activities to ensure compliance with technical orders and Air Force regulations. I implemented rigorous safety protocols to foster a secure work environment, proactively preventing accidents and maintaining team readiness. My role also involved diagnosing and resolving complex structural issues, which minimized aircraft downtime and ensured mission readiness.