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Felix Starzer is listed as Sr. Director, Global Customer Care @ Staffbase at Staffbase, a company with 280 employees, based in Chemnitz, Saxony, Germany. AeroLeads shows a work email signal at staffbase.com and a matched LinkedIn profile for Felix Starzer.
Felix Starzer previously worked as Senior Director, Customer Care at Staffbase and Global Director Customer Care at Staffbase.
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AeroLeads found 1 current-domain work email signal for Felix Starzer. Compare company email patterns before reaching out.
Empathy wins. That's how Customer Care rolls and how we overcame being a supplier of Support towards being a loyal partner for our customers. During my last five years at Staffbase I've had the chance to help our product grow, but also my team and responsibilities. Everything is in a constant change and we're ready for this change - by tools, by people and by mindsets.
Listed skills include Netzwerkadministration, Staffbase, Kpi Implementierung, Customer Care, and 17 others.
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A career timeline built from the work history available for this profile.
Chemnitz, Sachsen, Deutschland
In my current position as "Senior Director Customer Care" I'm responsible for the functional leadership and ownership of the global support team. The global support team at Staffbase includes; - Tier 1 Support, incl. Phone, Ticketing (partially B2C, but mostly B2B)- Tier 2 Support for escalations (B2B only)- Tier 3 Support for technical consulting around.
Chemnitz, Sachsen, Deutschland
Improving the Team on a global level, for: - T1 - T3 Support, Technical Consulting & Technical Onboarding. - Managed the team for up to 50 employees worldwide- Managed three post merger integrations (incl. Zendesk Migration and Multi-Product-Support)Besides that, some of my ownership also included: - Overseeing the Merger & Acquisitions for the Support.
Chemnitz, Sachsen, Deutschland
- Oversee overall customer satisfaction of our support organization- Functional leadership and ownership for the global support team, as well as the technical onboarding team- After the merge with Bananatag (CA) beginning of 2021 overseeing and coordinating the merger process for both support organizations- Creating a unified Customer Care & Technical.
Chemnitz
- Team size around 20 employees- Oversee overall customer satisfaction, both for onboarding and existing customers- Coordinate and scale the customer onboarding, delivery and support organization to 26 employees- Conduct regular 1:1 meetings with team members to listen to ideas, concerns and questions- Mitigate potential business risks
Chemnitz
- Oversee the first and second level support organization- Scale up the team to 15 people- Conduct regular 1:1 meetings with team members to listen to ideas, concerns and questions- Complete monthly performance reviews, and address performance issues as required- Coordinate screening/interviews to quickly fill open positions when new team members are.
Chemnitz Und Umgebung, Deutschland
- Planning and implementation of IT infrastructure medium sized companies and schools- Implementation of high performance clusters for universities as well as research facilities- Troubleshooting and support during the implementation phase and afterwards with B2B customers- Documentation of the above
Other employees you can reach at staffbase.com. View company contacts for 280 employees →
Martyna Smiech
Colleague at Staffbase
Calgary, Alberta, Canada, Canada
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GB
Gregory Brown
Colleague at Staffbase
Vancouver, British Columbia, Canada, Canada
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LS
Ling Sun
Colleague at Staffbase
Helsinki Metropolitan Area, Finland
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AG
Asha George
Colleague at Staffbase
Dresden, Saxony, Germany, Germany
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VB
Vincent Buttkau
Colleague at Staffbase
Chemnitz, Saxony, Germany, Germany
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SS
Steven Stöber
Colleague at Staffbase
Berlin, Berlin, Germany, Germany
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AC
Andrew Chace
Colleague at Staffbase
New York, New York, United States, United States
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GV
Gergely Végső
Colleague at Staffbase
Berlin, Berlin, Germany, Germany
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SD
Sascha Draeger
Colleague at Staffbase
Chemnitz, Saxony, Germany, Germany
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KK
Kateryna Kolonska
Colleague at Staffbase
Kyiv, Kyiv City, Ukraine, Ukraine
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Quick answers generated from the profile data available on this page.
Felix Starzer works for Staffbase.
Felix Starzer is listed as Sr. Director, Global Customer Care @ Staffbase at Staffbase.
AeroLeads has found 1 work email signal at @staffbase.com for Felix Starzer at Staffbase.
Felix Starzer is based in Chemnitz, Saxony, Germany while working with Staffbase.
Felix Starzer has worked for Staffbase, Staffbase (#1 Employee App Solution), and Megware Computer Vertrieb Und Service Gmbh.
Felix Starzer's colleagues at Staffbase include Martyna Smiech, Gregory Brown, Ling Sun, Asha George, and Vincent Buttkau.
You can use AeroLeads to view verified contact signals for Felix Starzer at Staffbase, including work email, phone, and LinkedIn data when available.
Felix Starzer is listed with skills including Netzwerkadministration, Staffbase, Kpi Implementierung, Customer Care, Software As A Service, Jira, Adobe Photoshop, and Support.
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