Felix C. Email & Phone Number

Pennington, New Jersey, United States

Support existing members in achieving fitness and wellness goals. Help drive new membership. General studio support; cleanliness, organization, meet and greet.

United States

L3 Application and production support

Mount Laurel, New Jersey, United States

L2 Application Infrastructure and production support

Horsham, Pennsylvania, United States

Infrastructure and Application Support role for Drugscan/DSI testing laboratories. • Application Support. Tier 1/2 support of LifePoint EMR, Apollo LIMS and Drugpak. Troubleshoot application slowness, errors, and hang issues via server/application monitoring, utilizing MS Performance Monitor and Reliability Monitor, IIS Application Pool monitoring. Resolve issues with scanning/printing into system folders. Diagnose and resolve customer questions/problems with product functionality on first contact. Escalate to Application Development team and Business Analysts any data related issues; liaison with vendors for tier 3 applications issues.• Infrastructure Support. Monitor systems utilizing Paessler PRTG monitoring system, Lansweeper IT Asset Management system; resolve space and load alerts and issues; deploy new laptops utilizing MDT; set up direct IP and print server printing; Office 365 and SharePoint administration and support; resolve issues with office automation technologies; troubleshoot issues with physical faxing/Sfax technologies.

New Jersey

KForce consultant working in Financial Operations and Application Support role for JPMC Private Banking/Asset Wealth Management group. • Application Support. Support of legacy and newly deployed financial operations and front/back office application in the Private Banking/Global Wealth Management space. Diagnose and resolve customer questions/problems with product functionality on first contact. Escalate to DevOps team any L2/3 issues in the production support, data, or development domain. Participate in daily status bridge calls. Approve user base batch notifications of high severity issues. Follow-up on aging and unresolved issues.

Hamilton, Nj

Technical Customer Support of the TrackWise Enterprise Quality Management System.• Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configuration, setup, and functionality. • Contribute to creation of knowledgeable through creation of technical articles regarding performance and behavior.• Document problems and solutions, communicate with product development department to improve on current design or to identify possible problems with design. • Escalate issues, bugs, and enhancements.

Mt. Laurel, Nj

Systems monitoring and production support for a global ERP company in the Cloud Operations group. • Systems Monitoring. Review, resolve, and escalate alerts of O/S, application, and middleware systems. Troubleshoot issues, stop/start production processes, services, and applications to resolve systemic issues, escalate to Infrastructure and Database team for Sev 0/1 issues.• Systems Administration. Manage users, groups, and printers using Windows Active Directory and Redhat at both the O/S and application level. SME for Redhat (CUPS)/Windows/QAD printing set up and troubleshooting. • Application support. 1st and 2nd tier support of QAD ERP application and application modules and extensions. Trouble shoot, resolve or escalate production and system issues.• Documentation/Training. Maintain documentation on system and application monitoring resolution and engage in knowledge review processes. Provide one on one and classroom training on Windows/Redhat/Progress applications and commands to new Systems Monitoring staff.

New York, Ny

Customer Technical Support for a 2500+ user base including Executive, C-Suite, and IT department.• Systems Administration. Device and printer administration through Windows Active Directory; SharePoint 2010 departmental and site level OOTB development and administration. • Technical Customer Support. Provided superior support to end users of applications and devices; installation and support of specific technologies for the IT community; application fix packaging using Wise; resolution of difficult to complex 2nd level desktop/image issues; support of projects transitioning into operations; mentor and guide new and junior end user support staff.• Break/Fix. Imaging and deployment of Dell and HP desktops and laptops. Migration of systems over various Windows versions Windows 2000 to XP, XP to Vista, Vista to Windows 7 utilizing MDT and LightTouch. Created VBScript to capture end user data and setup for transfer to migrated systems.

New York, Ny

* Provided 1st and 2nd level application technical support; run processes, respond to alerts.* Incident tracking initial problem screening/resolution of difficult to complex issues.* Routed issues to 2nd and 3rd level production, database, and operations support.* Created databases and managed user rights, resolved login and access issues.* Maintained working knowledge of various business processes and applications/systems.* Engaged in various operational database, production, and system support activities.* Monitored issues and problems through to completion of resolution.* Documented changes to processes.

Skillman, Nj

* Provided 1st level incident tracking and support position for the BMS Global Problem Resolution service desk. * Responsible for initial problem screening, immediate problem resolution, call routing to desk side support if necessary. * Remote support of all technical issues for both internal and external vendor accounts.* Supported and resolved issues with Office 2003 Standard, Outlook and Thunderbird email clients, Sametime, Documentem Desktop and Web version, NDS and AD password and accounts. * Ticketing through Remedy, remote support through Novel Console One and Timbuktu.

Princeton, Nj

• Project lead on shared Wealth Management portal for UBS/Newport Group.• Provided Executive Status Reports and project updates to stakeholders.• Conducted meetings, disseminate minutes, schedule stakeholder meetings.• Provided programming support for VBA Access/Automation application.• Negotiated favorable pricing for software development kit license from Yodlee.• Produced report on competitive market landscape for financial aggregation sites.• Created technical documentation and Standard Operating Procedures.• Developed and modified PowerPoint presentations depicting high level system design.

New York, Ny

* IB and Trading 1st and 2nd level end user support for all client issues midtown campus.* 1st level market data application support for Bloomberg, Factset, Thompson Analytics, Powerdata, Tradeline. Liaison with vendors for 2nd tier support and troubleshooting.* Desktop imaging and testing, rollout of workstations and laptops.* Supported IBM/Dell desktops/laptops including reimaging/break/fix.* User administration in a mixed Novell/Windows environment with Netware/MS tools.* Provided permissions, rights, and access for users and groups.* Assessed and resolved all technology issues on local and remote.* Configured printer and application access.* Multiple migrations experience through Novell/NT/XPSP1/XPSP2.* Software upgrades and installation.* Off hours Disaster Recovery testing and support.

Bachelor'S Degree, Economics, 2.5

Master Of Science (Ms), Statistics, 3.5

All but dissertation