Felix Polanco Email & Phone Number

Philadelphia, Pennsylvania, United States

• Managed accounts for all core systems within the organization • Provided quality assurance and advice to the Products team • Developed and maintained customer support processes • Created a repository of canned responses in two languages • Managed the Asset Tool Manager • Created, categorized, and maintained all system licenses. • Tracked inventory logistics for software and hardware.Here is a list of managed systems:- Freshdesk- Freshservice- Asana- Jira- Google Workspace- Salesforce- Miro - Dropbox - Zoom- Lucid- Teamviewer- Mosyle- Bitwarden- RiceDrive

Philadelphia, Pennsylvania, United States

• Managed accounts for all core systems within the organization • Provided quality assurance and advice to the Products team • Developed and maintained customer support processes • Created a repository of canned responses in two languages • Managed the Asset Tool Manager • Created, categorized, and maintained all system licenses. • Tracked inventory logistics for software and hardware.Here is a list of managed systems:- Freshdesk- Freshservice- Asana- Jira- Google Workspace- Salesforce- Miro - Dropbox - Zoom- Lucid- Teamviewer- Mosyle- Bitwarden- RiceDrive

Remote

Greater New York City Area

• Custom craft hundreds of drinks a day while maintaining company standards• Partner of the Quarter (Fall 2018)• With the exemplary high standards as required by Starbucks, provide customers with prompt service, quality beverages, and products, while maintaining a clean and comfortable store environment.• Focus on customer cues to help anticipate customer and store needs and adjusting accordingly to ensure a positive experience• Promoting coffee consumption by educating customers• Memorized over 100+ coffee, tea, and blended beverages

New York, New York

• Handled big purchase orders daily• Understanding the customer wants needs and desires• Demonstrating how the product will benefit them and fit into their everyday lifestyle• Contributed to team success by exceeding team sales goals.• Educated customers on products and how the company services will benefit them.

Greater New York City Area

• Provided customer service and facilitated transactions for hundreds of guests daily• Manage company assets through effective inventory control, operations, and loss prevention practices• Led a small team to successfully run tasks for the day• Performed in-store merchandising and promotional marketing• Assisted in talent acquisition• Completed all banking procedures in a timely manner• Train store associates on all aspects of their jobs, including all company policies and procedures

New York City Metropolitan Area

Brooklyn, New York

• Providing information to visitors• Worked in Horticulture and Botany• Conducted surveys for the marketing team to enhance visitor’s experience• Educated children (ages 6 - 12) on Horticulture, Botany, and other sections of the garden

New York, New York

• Processed customer payments • Warmly greeted customers• Maintained clean and orderly checkout areas and assisted in cleaning duties

Greater New York City Area