Yjhie Ronn Felizardo Email & Phone Number

Manages dedicated portfolio of US-based publicly listed corporations. Communicates via email, phone calls, and internet communication tools to effectively provide quality customersupport to external and internal clients. Assess needs and provides product recommendations and services that external client needs and wants. Provide effective and clear product and service demo to external clients to familiarize with the webcasttechnology. Provide accurate and effective… Show more Manages dedicated portfolio of US-based publicly listed corporations. Communicates via email, phone calls, and internet communication tools to effectively provide quality customersupport to external and internal clients. Assess needs and provides product recommendations and services that external client needs and wants. Provide effective and clear product and service demo to external clients to familiarize with the webcasttechnology. Provide accurate and effective solutions to technical questions, troubleshooting, and other product-related orservice-related inquiries. Provide quality customer support by addressing client needs and inquiries; answering questions accurately; andconstantly asking for feedback and points of improvement in a timely manner. Uses ConnectWise ticketing system to create, manage and track client-related, and platform related issues. Responsible for scheduling, managing, organizing, and setting-up virtual events and conferences done throughteleconferences, web, and cloud platforms. Provides accurate analysis and reporting to clients regarding their virtual event, or other company-relatedservices that clients availed. Communicates and Coordinates with multiple team and department and third-party providers to effectivelyprovide smooth end-to-end virtual events. Applies Project Management in planning, management, and execution of all assigned virtual and on-site events. Effectively provide customer insights in terms of customer behaviour and scope client needs. Engages in internal trainings and discussion to continuously learn company-owned products and platforms. Continuously looking for opportunities internally to learn company-owned technologies providing internal andexternal support to clients and colleagues regarding company-owned technologies, and processes. Internally provides a clear communication avenue to Event Cloud Manila team through, discussion summaries, and organizing enablement discussions. Show less

Philippines

- Conceptualized and created logos and branding for clients- individuals, groups, and businesses. - Created traditional illustrations and drawings as per clients’ requests – tattoo designs, illustrations, sketches.- Conceptualized ideas for different occassions such as: weddings, birthdays, celebrations, etc.- Collaborated with suppliers for production of materials such as invitations, and large format layouts and designs for weddings, baptisms, birthdays, and other occasions.-… Show more - Conceptualized and created logos and branding for clients- individuals, groups, and businesses. - Created traditional illustrations and drawings as per clients’ requests – tattoo designs, illustrations, sketches.- Conceptualized ideas for different occassions such as: weddings, birthdays, celebrations, etc.- Collaborated with suppliers for production of materials such as invitations, and large format layouts and designs for weddings, baptisms, birthdays, and other occasions.- Made materials fit for social media use in different platforms.- Product designs and layout – shirts, jackets, stickers, caps, etc. - for businesses and organizations. - Made illustrations for personal and business use.Produced adapted illustrations for a published research. Show less

Philippines

-Conceive and implement concepts, guidelines and strategies in various creative projects and oversee them to completion-Direct and motivate a team of creatives to help them use their talents effectively-Direct brainstorming meetings and creative sessions. Provide creative direction to the team of designers and ensure clarity of vision.-Shape brand standards and create procedures to ensure all output is brand appropriate.-Supervise the department's daily workflow, assign project… Show more -Conceive and implement concepts, guidelines and strategies in various creative projects and oversee them to completion-Direct and motivate a team of creatives to help them use their talents effectively-Direct brainstorming meetings and creative sessions. Provide creative direction to the team of designers and ensure clarity of vision.-Shape brand standards and create procedures to ensure all output is brand appropriate.-Supervise the department's daily workflow, assign project workload, and monitor deadlines.-Train and guide subordinates into accomplished professionals-Assist clients in resolving issues by responding to questions in a timely and professional manner. Show less

Australia

Design Lead- Leads and Manages a team of five designers to create and provide competitive and quality designs to customers of Mortimer Apparel- Provides group and individual coaching for designers- Aligns the design team in client-related design instructions- Continuously provide input in process improvement for the design team to streamline the design process and to provide faster turn-around-time for the garment production- Provides management input on how to improve and… Show more Design Lead- Leads and Manages a team of five designers to create and provide competitive and quality designs to customers of Mortimer Apparel- Provides group and individual coaching for designers- Aligns the design team in client-related design instructions- Continuously provide input in process improvement for the design team to streamline the design process and to provide faster turn-around-time for the garment production- Provides management input on how to improve and streamline inter-department processesProduction Quality Assurance- Provides a critical-eye in during the pre and post production of the garments- Provides guidance for the design team in creating a complete production form - this includes checking of fine details needed by the supplier such as specific color chart, sizes, and garment illustrations.- Provides monitoring and feedback in garment pre-production and prototyping.- Directly communicates with suppliers to provide constructive feedback before full production of garments- Analyze and forecast possible production issues and discusses it with the production team- Ensures all garments produced are of company qualityOther Tasks:- Ensures all communication lines are open for discussion and process improvement- Provides constructive feedback to members of the design team, and other departments.- Provides guidelines and ideas in improving process and employee engagement Show less

Ncr - National Capital Region, Philippines

Product Representative- Familiarized and analyzed company insurance policies, products and coverage options to effectively provide necessary information needed and fit for the client.- Assess and analyze client information through facilitated discussion.- Assess and analyze eligibility of client claims from information provided.- Discuss client individual policies and offer necessary suggestions to perfectly fits client’s lifestyle and needs.- Continuously adhered to company… Show more Product Representative- Familiarized and analyzed company insurance policies, products and coverage options to effectively provide necessary information needed and fit for the client.- Assess and analyze client information through facilitated discussion.- Assess and analyze eligibility of client claims from information provided.- Discuss client individual policies and offer necessary suggestions to perfectly fits client’s lifestyle and needs.- Continuously adhered to company mandated guidelines to meet the company standards.- Initiated and collaborated with a team to improve procedures for taking and making effective quality calls. Show less

Region Iva - Calabarzon, Philippines

- Directly works and collaborates with the stakeholders of the Café to develop effective marketing- Collaborated in enhancing and improving operational flow of the café.- Prepared work to be accomplished by gathering information and materials.- Created and executes a timeline for the whole project duration.- Illustrated concepts by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.- Created menu layouts… Show more - Directly works and collaborates with the stakeholders of the Café to develop effective marketing- Collaborated in enhancing and improving operational flow of the café.- Prepared work to be accomplished by gathering information and materials.- Created and executes a timeline for the whole project duration.- Illustrated concepts by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.- Created menu layouts, logo designs, flyers, posters, and other paraphernalia.- Made materials for social media platform. - Obtained approval of concept by submitting rough layout.- Completed projects by coordinating with outside agencies, suppliers, art services, etc.- Conducted and facilitated weekly meetings for any updates and changes. Show less

Ncr - National Capital Region, Philippines

Technical Support- DISH Network:- Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; explained the best solution to solve the problem; expedited correction or adjustment; followed up to ensure resolution- Responded to technical queries and questions from the prospects- Recommended potential products or services to management by collecting customer information and analyzing customer needs- Delivered engaging… Show more Technical Support- DISH Network:- Resolved product or service problems by clarifying the customer's complaint; determined the cause of the problem; explained the best solution to solve the problem; expedited correction or adjustment; followed up to ensure resolution- Responded to technical queries and questions from the prospects- Recommended potential products or services to management by collecting customer information and analyzing customer needs- Delivered engaging, informative, well-organized product presentations - Built sustainable relationships of trust through open and interactive communication- Improved product offerings by providing client feedback on features- Contributed to the development of marketing materials. Show less

Ncr - National Capital Region, Philippines

Project-Based Graphic Artist:- Coordinated and Collaborated with the the senior graphic designer in creating branding, sales and marketing collateral for clients in a range of industries – this include but not limited to - corporate brochures, posters, signage, web mock-ups, magazine layouts, illustrations, and logos etc.- Collaborated with external agencies to produce internal sales and marketing material to promote and boost sales- Ensures all work done meets and exceeds the needs… Show more Project-Based Graphic Artist:- Coordinated and Collaborated with the the senior graphic designer in creating branding, sales and marketing collateral for clients in a range of industries – this include but not limited to - corporate brochures, posters, signage, web mock-ups, magazine layouts, illustrations, and logos etc.- Collaborated with external agencies to produce internal sales and marketing material to promote and boost sales- Ensures all work done meets and exceeds the needs of the clients.- Ensured all artwork produced meets the needs, requirements and brand values of each client.- Attended weekly meetings for updates and changes before publication. Show less

Specialist'S Degree, Digital Marketing

Finished a Specialized Course that focuses on Digital Marketing techniques and methodologies such as: Google Analytics, Google Adwords.

Bachelor Of Science - Bs, Industrial Design

Bachelor Of Science - Bs, International/Global Studies

Ab, Intermedia/Multimedia