Jose Feliz Email & Phone Number

Red Bank, New Jersey, US

• Created a new acquisition process where we researched, vetted, and pursued 23,000 properties totaling 533,339 living units for Verizon’s 7 Northern Manhattan district teams to increase FIOS service penetration.
• Coached and mentored newly-hired Plant and Network Acquisition Engineers on engineering M&Ps, property acquisition process & negotiations, and franchise agreement requirements, resulting in increased productivity.
• Managed 7 districts and multiple third-party vendors responsible for property acquisition. Improved vendor KPI tracking system to determine performance and success rate. Provided the ability to measure vendor.
• Researched & identified 3,700+ properties for Verizon’s fiber network transformation process which resulted in the deployment of FIOS services at 120 new properties.

Basking Ridge, NJ, US

• Managed the negotiation and acquisition of Right of Way agreements with hundreds of properties throughout Manhattan totaling 20k+ units for the FIOS network deployment program during tenure.
• Provided litigation support to Right of Way vendors and contractors for cases related to section 228 of the 1995 New York Public Service Law, easements and licensing, and various other network infrastructure issues and.
• Served as Right of Way SME for Verizon’s longest undersea directional boring project (Brooklyn to Staten Island). Oversaw negotiation of agreements and licensing with all government levels at cable landing stations.

Basking Ridge, NJ, US

• Led a team of nine engineers and three vendors responsible for the growth, enhancement, and maintenance of Verizon’s network infrastructure throughout midtown and southern Manhattan serving 30k+ properties.
• Provided technical leadership and guidance to engineers, vendors, and field operations teams in complex deployments of fiber and copper facilities.
• Managed vendor and contractor relationships to ensure equipment and services procured and installed met project requirements and specifications. Reviewed colocation availability requests from third-party service.
• Analyzed and evaluated project requirements to forecast budgets. Monitored time and dollar expenditures to ensure projects and budgets met established targets.
• Oversaw implementation of telecom network solutions based on client requirements, strategic planning, and future scalability.

Basking Ridge, NJ, US

• Managed a $30M project to deploy fiber optics services for the 4G conversion of ~600 cell phone sites serving ~1M mobile customers in Manhattan for AT&T, T-Mobile, and Verizon Wireless.
• Led a team of 10 engineers responsible for surveying, designing, and overseeing construction of cell sites.
• Partnered with cross-functional teams to ensure timely delivery of cell sites, reaching 99% on-time delivery.

Basking Ridge, NJ, US

• Designed and initiated timely, cost-efficient engineering designs with detailed task sequences, material, and labor specs, permits, and facility information to provide telephony services. Met 95% of service commitment.

Basking Ridge, NJ, US

• Promoted from Coaching Team to manage 35 highly-trained technicians providing FiOS service to 500k+ customers.
• Drove continuous improvement through data-driven management, assigning tasks based on performance history.
• Trained 300+ FiOS technicians and managers on installation best practices, leading to a 45% reduction in repair jobs and improved customer service.

Basking Ridge, NJ, US

• Hand-selected by Director and VP based on analytical, technical, and field operations background, joining 9-member performance team
• Served on support task force, focusing on technical road block elimination during installations
• Trained over 300 FiOS technicians, local managers, and area managers on proper methods and procedures, resulting in improvements in installation quality, reducing repair jobs by 45%

Basking Ridge, NJ, US

• Managed 30 field technicians providing telecommunication services to local customers.
• Conducted field technician training sessions to assure quality service was delivered to customers, while maintaining a safe work environment.
• Focused on continuously improving productivity through innovative management (i.e. assigning daily work load based on technicians’ individual strengths, determined by statistical analysis of previous performance).
• Chaired absence committee, which developed and implemented absence workshops, helping to decrease absence rates in Nassau County by 27%.
• Chaired “Sell One More” employee referral program that generated $263,000 in revenue in Nassau County

Scps

Bs, Industrial Engineering

Alt-Mba, Organizational Leadership & General Management