• Ensure production, inventory, distribution, and sales of products all in order.• Use ERP system to maintain / update data, and reports, etc.• Manage the recruitment, performance, and schedule of all production and shipping employees.• Directs the operations of the warehouse supervisors and warehouse personnel.• Monitor daily production activities.• Ensure business operations fulfil company requirements, meet company policies, and goals with Manufacturing, Production, Administration, and Warehousing departments.• Ensure stock transfers are accurately completed in a timely manner.• Plan with warehouse management to ensure the efficient and cost-effective operation and utilization of the facility.• Ensures that equipment is utilized in the most efficient manner.• Ensures efficient shipping and receiving work schedules to meet operational goals.• Oversees all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion.• Reviews the daily work objective and determines productivity requirements to produce during the shift to meet the overall building objectives.• Partners with other leaders to balance labour ensuring appropriate levels of staffing regarding the daily workload.• Analysis of workload compared to labour hours and equipment.• Plans long-term labour needs to be based on sales, forecasts, and historical data

• Strategically planning and managing Logistics, Warehouse, Transportation and customer service for all ICS fulfilment locations nationwide.• Leading and developing a team of 3-5 Area Managers (front-line supervisors) and other subordinates by embodying ICS Outsourcing Leadership Principles.• Acting as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed.• Mentoring, hiring, training, and developing teammates for career progression, performance improvement, and recognition purposes.• Creating, communicating, and maintaining quality control policies and SOPs (standard operational procedures). • Identifying and leading process improvement initiatives using Lean inventory management and WMS (Warehouse Management System) tools to delight customers. • Directing, optimizing and coordinating full order life cycle.• Planning and managing yearly departmental budget.• Keep track of quality, quantity, stock levels, delivery times, transport cost and efficiency.• Putting policies in place to guarantee the safety of the warehouse staffs.• Implementation of weekly stock count to monitor inventory level.• Continuous process improvement around warehouse activities e.g Inbound, outbound to ensure end users gets quality service. • Creating Service Level Agreements for any vendor onboarded e.g Suppliers, 3PL.• Ensuring regular maintenance is carried out all the company’s assets e.g Vehicle, warehouse tools and proper inspections is carried out alongside the mechanic with the job order.• Overseeing of weekly and monthly stock counts.

• Responsible for the overall supply chain management e.g. (Haulage and dispatching).• Forecasting and analysing logistic data.• Manage Inventory (stock counts),• Schedule and track inbound and outgoing shipment.• Supervising the entire warehouse operations. • Assess and recommend ideal shipping methods, routing or carriers to meet necessary parameters, specifications and costs.• Resolve issues around deliveries or complaints at every hub and point of sale.• Process improvement across the entire Logistics and supply department. • Mentoring and training on all warehouse key processes and procedures.• Implementation of new policies and procedures.• Training on usage of Transportation Management System tool.• Creation of SLA contracts for 3pl service providers.• Training on material handling• Creation and review of Service Level Agreements for all vendors e.g Suppliers, 3PL partners.• Ensuring all freight and customs related documentation are perfected to avoid shipment seizure. • Ensuring timely clearing of all imports by constantly tracking and liaising with the 3pl partners to avoid containers seizure.• Monitoring loading and offloading truck with supplies through the use of manifest to avoid discrepancies.• Ensuring all orders gets to the end user in a timely manner (Domestic deliveries).

• Design relevant operational processes across the entire operational units (warehouse, Customer care and Delivery departments).• Oversaw all shipments and inventory control for the entire warehouse. • Cross-functional skills and provision of process support warehouse operations.• Created and communicated quality control policies and standard work procedures to warehouse and logistics supervisors.• Knowledge transfer on warehouse key processes.• Continuous mentoring for driver and warehouse team.• Training on different warehouse activities and processes especially processing, packaging, material handling etc.• Creating process around maintenance of different working tools.• Ensuring all staffs understands the different legislation around logistics and supply chain and adhere to them. • Conducting regular customer experience survey to manage our customers’ requirements.• Organizing necessary trainings for the sale and content team needed on product presentation.• Working hand in hand with the Hr department of recruitment procedures for every opening in the organization.

• Create visibility and improve process to aid operations in reverse logistics.• Manage the implementation of all related operational projects.• Set and monitored KPIs for external logistics vendors for transportation services.• Ensure compliance with all work instructions, policies and procedures.• Interface directly with various key contacts at customers and suppliers.• Provide a leadership role in developing and executing major initiatives that will transform the Repair and Return Logistics Supply Chain.• Weekly stock counts on all return goods inbounded.• Monitoring all return items are properly processed and put back to shelve.

• Monitoring logistics performance • Provided technical and analytical support to improve the quality and timeliness of the standard work processes• Maintained both in-house and client PO management systems to maximize accuracy and promote open communication channels between Konga and its suppliers.• Managed supply contracts and 3pl service providers with second level escalation to legal team

Over see operations and ensure quick and satisfactory delivery at the sorting center.

Account opening, Loan generation, resolving customers complains regarding accounts and payments. Cheque confirmations e.t.c