Femi Ajetunmobi Email & Phone Number

Lagos State, Nigeria

ResponsibilitiesEnsures the coherent and effective management of the processes, systems and people required to design, develop, deliver, and improve services to meet organizations and clients’ needs now and in the future.Analyses, and coordinates relationships with and between stakeholders, in relation to the services required during the design and implementation of new projects and throughout the project lifecycle.Identify and manage external suppliers to ensure successful delivery… Show more ResponsibilitiesEnsures the coherent and effective management of the processes, systems and people required to design, develop, deliver, and improve services to meet organizations and clients’ needs now and in the future.Analyses, and coordinates relationships with and between stakeholders, in relation to the services required during the design and implementation of new projects and throughout the project lifecycle.Identify and manage external suppliers to ensure successful delivery of projects to clients during the design and implementation of new projects and throughout the project lifecycle.Provides project continuity planning and support, within the context of overall business continuity plans.Ensures overall financial management, control and stewardship of the assets and resources used in the provision of project and procurement services.Coordinates adequate documentation, information repositories, staff training and other items essential for knowledge gathering, transfer and retention are in place throughout the full lifecycle for all supported systems and services.Recruit, lead, motivate, develop, and manage the performance of direct reports, building a high caliber team with the skills and capabilities needed to deliver the required results. Show less

Lagos Nigeria

Key AccomplishmentsLed and managed the construction of the office spaces for 6 International organizations (Venture Garden Group, Verod Capital, Sankore, Stanbic IBTC, Google, and WebCoupers) in excess of $10million.Supervised the development and renovation of over 25 residential projects worth 175 million within 4 years.Led the implementation of the ultra-modern computer center project at Government college, Ibadan (GCI) with a budget of 15 million Naira in a month.

Lagos

Key AccomplishmentsSecured and delivered the refurbishing (Roof leakages, felting works, painting and furniture) of Globalcom Apapa, Okota and Mushin offices, Lagos Nigeria.Supervised the Petrol rebranding for process for Mobil NigeriaSecured a deal of 8 million Naira to produce 10,000 Bags for Nokia Nigeria.

Lagos, Nigeria

Key Achievements and ResponsibilitiesPlanned, coordinated and set priorities for technical support and system administration.Drafted, implemented and. trained IT Operations and Service Desk personnel on all firm's operational procedures and documentation.Analysed service history, identified re-occurring issues and created permanent solutions.Managed incident classification, prioritisation and escalation process.Planned and recommended departmental workflow and system… Show more Key Achievements and ResponsibilitiesPlanned, coordinated and set priorities for technical support and system administration.Drafted, implemented and. trained IT Operations and Service Desk personnel on all firm's operational procedures and documentation.Analysed service history, identified re-occurring issues and created permanent solutions.Managed incident classification, prioritisation and escalation process.Planned and recommended departmental workflow and system modifications to increase efficiency, capacity and utilization.Prepared operational cost estimates for current and proposed projects.Oversaw operations of all service desk shift work and firm wide on-call rotation.Technically developed and managed subordinates through coaching, training and performance appraisal process.Managed vendors, contractors and consultant relationships to ensure a state-of-the-art operation.Evaluated vendor proposal for purchases of hardware and managed related outsourced contracts and service levels. Show less

Lagos

Successfully created health and safety protocols in LASRRA, and initiated and developed HSE in the agencyDeveloped procedures and processes in the EDMS Unit and IT field Support Unit currently used by LASRRA Managed IT requirements of the mass registration exercise across the 5 divisions of Lagos State

Lagos

• Management of IT Hubs and Field Support Office, including the management of IT Field Support staff in ensuring IT issues on the field are resolved in a timely and effective manner.• Identification, prioritization and resolution of IT Field Help requests in ensuring quick and accurate responses to 154 registration stations across Lagos State while still emphasizing a customer-focused attitude.• Establishing and Monitoring IT Support Level targets/benchmarks and measure performance… Show more • Management of IT Hubs and Field Support Office, including the management of IT Field Support staff in ensuring IT issues on the field are resolved in a timely and effective manner.• Identification, prioritization and resolution of IT Field Help requests in ensuring quick and accurate responses to 154 registration stations across Lagos State while still emphasizing a customer-focused attitude.• Establishing and Monitoring IT Support Level targets/benchmarks and measure performance against those benchmarks.• Tracked and Analysed support information requests to identify areas of need and create strategies to enhance capacity and registration reliance on support personnel• Maintained comprehensive documentation on operation guidelines, operation procedures, inventory checklist, deployment guides, training guides and support materials.• Measured and reported on Unit performance and provided regular performance and utilization reports to leadership.• Maintained confidentiality regarding all IT Field Support information being dealt with. Show less

Providing Technical Support on Alcatel voice products such as Alcatel Omni PCX Enterprise (OXE) and Alcatel-4400 EPABX systems operating with complete digital and IP solutions for Shell Nigeria, Seplat petroleum Development companyResolving issues within the set time frame, meeting the company’s expectation and achieving the KRA (Key Result Area) set by the company for every quarter.Updating and closing the requested tickets through service request portal to make sure that the… Show more Providing Technical Support on Alcatel voice products such as Alcatel Omni PCX Enterprise (OXE) and Alcatel-4400 EPABX systems operating with complete digital and IP solutions for Shell Nigeria, Seplat petroleum Development companyResolving issues within the set time frame, meeting the company’s expectation and achieving the KRA (Key Result Area) set by the company for every quarter.Updating and closing the requested tickets through service request portal to make sure that the customer gets updated to their tickets.Implementing VoIP solutions (15 sites).Configured Cisco switches and Cisco ASA firewalls Show less

Master'S Degree, Engineering/Industrial Management

Education record