Femisola A. Email & Phone Number

Canada

Railz is building the foundation for the future of finance with the largest financial data network. Our API connects to major accounting, banking, and eCommerce platforms to provide you quick access to normalized and analyzed financial data on your small and medium-sized customers.Monitored customer adoption and stakeholder engagement, ensuring seamless integration of Railz solutions. I was directly responsible for overseeing the onboarding of our enterprise-level clients and implemented a robust project management system, which allowed me to efficiently track each customer's progress and identify potential bottlenecks in the process.

Calgary, Alberta, Canada

- Provided support to various programs and projects including the Civil Claims Duty Counsel (CCDC) Project and the Queen's Bench (QB) Amicus Program, including but not limited to shift management, program data compilation, client intake and follow-up- Responded to public inquiries submitted via phone and by email Supported Client Based Projects and data consolidation plan and timelines Supported Program coordinator on client intakes and referrals

Calgary, Alberta, Canada

- Performing regular data integrity and quality audits with CMS, CRM and Salesforce- Ensured timely and successful delivery of research and data collations according to client needs and objectives- Assisted with all communication pieces pertaining to the collection of quantifiable and qualitative data through surveys and other evaluation.- Mined data from federal, provincial and municipal data repository- Creating and implementing a digital conversion program in line with the client's needs

• Built skills using SAP, CRM, MCAT, Mastercard Connect and PEGA digital systems to resolve both mastercard and debit card inquiries.• Effectively translated and shared knowledge with team members both internally and externally, fostering seamless collaboration and information dissemination. Gained a comprehensive understanding of business requirements by closely partnering with teams across ATB, enabling the successful alignment of strategies and initiatives.• Helped customer with their banking needs through engaging conversation, asking great questions and actively listening with acknowledgment and empathy.