Rafael Gonzalez Email & Phone Number

Stockholm County, Sweden

Work providing support to different areas in the organization. FossID has a cutting edge technology detection for Open Source Software Compliance, Dependencies, Licenses, Copyright statements and Vulnerabilities (CPEs, CVEs) using a CLI and a Web Interface which rely on a Web Server (nginx), PHP and MySQL database.Some of my activities include:- Having communication between the customer and partners and the different teams in the organization like development, implementation, infrastructure, marketing and sales.- Test of new releases including clean installations and updates of the product using DEB and RPM Linux packages we generate and review the end user documentation.- Help in the development process by making corrections and improving the end user documentation.- Make exploratory tests and reproduce customer issues on Linux, Windows and Macintosh environments to report to the development team.- Assist in meetings with prospects and customers for demos and troubleshooting.- Training support agents to assist in customer support.For my own fun and development I try new Linux releases and test compatibility with the product and I inform of this to the infrastructure team.

Malmö, Skane County, Sweden

Assist in support as part of a transformation and transition between FossID and Snyk.

Helsingborg, Suecia

Provide support to our internal clients, users, vendors and points of sale doing basic and deep troubleshooting including:- Network assistance.- Passwords reset and update information.- Verification of batch processes.- LDAP and Active Directory assistance.- Printer setup.

Malmö, Suecia

First job experience in Sweden which helped me to get into the labor market. Because of my previous cooking experience I was elected to cover an employee. My duties included:- Receiving the deliveries and store them.- Control the food expiration.- Prepare the coffee and drinks stations.- Prepare the cold and salad bar for breakfast and lunch.- Help in the breakfast and lunch preparations.- Prepare catering for meeting rooms.- Make preparations for next upcoming days: table accommodations and layouts, supply napkins and other consume products.- Cleaning the floor and all the stuff used during the day like grills, pots, ovens, dishes, etc.- Garbage disposal.

Guadalajara Jalisco, Mexico

After a year working on my previous position in Testing and Implementation I was promoted to be a Data Analyst were I was on charge of preparing the weekly and monthly presentations of different statistics of the company, including the sales of 1900 point of sale. My duties included:- Collecting the different data from different database servers.- Analyzing the collected data using Excel to group and extract the relevant information.- Preparing graphics and slide presentation of the different statistics.- Preparing different reports based on the statistics for the high management and direction.

Guadalajara, Jalisco, Mexico

Test and implement software for the different internal users and clients. Some of the projects I have participated in, include:- Testing and implementation of a RFID system to control INs and OUTs from the warehouses to the different sale points.- Testing different batch procedures that made changes in different databases in servers.- Testing and implementing a Document Control System for the HR and legal departments.- Process documentation of the procurement department for the future implementation of Microsoft Dynamics.

Tlaquepaque Jalisco, Mexico

As a bilingual customer service representative I provided technical support to customers in the USA for different products and services. I also used to collaborate as a coach for the new employees training them and explaining the company politics and procedures.

Calgary Y Alrededores, Canadá

As a cook supervisors I used to be in charge of the kitchen staff and prepare the menu for the day by day requirements. Also I used to receive the supplies to have the enough stock for the week. Because the facilities were inside the penitentiary we used to fallow important safety rules and procedures to deal with the inmates. At the end of the day I used to collaborate to do the cleaning and put the kitchen tools in their place to be ready for the next day.