Business Process Owner
Current2015 /1--Present: Maersk Global Service Center Industry: Transportation/Logistic/DistributionBusiness Process Owner Supervisor Work in process design team as process owner, which is responsible for process design and change globally. Focus on process standardization and simplification. From start of the year, lead the global booking policy launch and make it happened for all countries in the first half of year. Main job task: Design the global booking process Handle the daily problem on booking process Initiate the global contingency plan during system issue by cooperating with different functions Revise and improve the process based on company strategy Communicate on the process changes Lead the global project on booking process and make it on board Conduct regular meeting with countries________________________________________2010 /7--2014 /12: Maersk Global Service Center Industry: Transportation/Logistic/DistributionCustomer Service Process Team Leader Work in execution team as team leader, which team is responsible to handle all bill of ladings for Great China areas, including mainland China, Hong Kong and Taiwan. Manage daily business issues and focus on delivering good service, process improvement from team wise. Also I assisted the global project implementation in team and coordinated the collaboration between upstream and downstream. Have been praised as leader of the year in 2014. Main job task: Manage administrative issue within team (around 10-15 people) Training the new hire Performance dialogue with team member on regular basis Conduct meeting with cooperative partner Assist the global project as team wise
