Feng Yao Email & Phone Number

Toronto, Canada Area

New Product Development: • New Product Validation• User Experience Testing• Prototype Validation• Root Cause AnalysisContinuous Product Improvement: • Production Quality Assurance: Writing product inspection checklists and coordinating product final random inspections. Overseeing testing of, and providing feedback on golden samples from each production. • Root Cause Analysis: Analyzing product returns to come up with solutions to improve products on future mass products • Embedded Systems: Implementing hardware and software engineering changes to products that are currently in the market • Customer Satisfaction Analysis: Continually monitor product reviews to update products according to customer issues and wants through online reviews, social media and customer support call drivers, returns and defect analysis • External Communication: Communicating production issues, product issues, and customer feedback to business partners and collaborating on product improvements. • Internal Communication: Updating the company on product improvements monthly. Supply Chain Management • New Vendor Onboarding: Researching and gathering data from vendors using our new vendor SOP, to ensure they will produce high quality products while being reliable and sustainable partners going forward • Vendor Factory Audits: Coordinating vendor audits and taking action on non-conforming points to improve the manufacturing process • ERP Information Updates: Updating and maintaining system information in regards to vendors • Vendor Trips/ Meetings

Beijing

1. Manage computer product system test in terms of schedule, cost and quality.2. Create master validation plan for new developed computer project, monitor and control project execution with test team.3. Coordinate internal and external customers about computer system product requirements, specifications, cost and schedule, and manage global test team.4. Review and manage new developed computer project requirements and risks, deliver clear statement in product quality. 5. Enhance end to end computer system product quality.

1. Manage new laptop computer products development in terms of schedule, cost and quality. 2. Maintain laptop computer products Engineering Change and fulfill special configuration build request.3. Responsible for the certifications of new laptop computer products.4. Draft and issue all the formal technical documents of R&D for new laptop products.5. Handling products quality issue.

1. Review test reports and new created testing plan from subordinate engineers.2. Updating the testing standards.3. Coordinating external and internal communication.4. Responsible for internal management including the human resources management.5. Handling internal customers’ complaints.

1. Perform compatibility test in the development phase of new laptop computers, finding, examining and analyzing possible bugs.2. Writing and modifying testing plan for new products.

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Engineering

Electrical And Electronics Engineering