Built a small business from the ground up. Secured all licenses and legal requirements. Marketed, social networked, promoted, designed and implemented web presence. Secured new clients and serviced all technical needs including: - malware removal - hardware upgrades - website design and construction - data backup consultation and implementation - network setup - general hardware/software troubleshooting

include but not limited to: - establishing and maintaing effective relationships with customers - identifying customer needs and providing appropriate instructions in a seamless and timely manner. - ability to handle multiple tasks while maintaining composure - maintaining knowledge of current promotions, trends, merchandise features, store inventory, policies and procedures - facilitating the sale of goods and services - providing exemplary customer service - teaching one on one Apple software training sessions (OS X, iLife) - troubleshooting customer technical issues for Macs, iPods, iPhones, and other Apple products

included but not limited to: - capturing, editing, and encoding of digital media - managing a team of 3 compressionists and overseeing completion of their assigned tasks - serviced all Macs to maintain optimal operation and repaired issues as necessary - inspecting all output media for QC purposes

included but not limited to: - delegating responsibilities to crew members - coordinating events with venue managers - distributing per diems to crew members - collecting money from venue owners and depositing into company account - reporting daily to main office and collaborated with upper management for upcoming events - maintaining discipline among crew - purchasing supplies as necessary - relaying information between crew and upper management - reserving accommodations for crew - overseeing nightly events to assure proper protocol is followed