Stephen Fennell Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

As the Director of Scaled Services for Compliance Ops, I lead a team of 15 professionals, managing multiple critical business functions. My role is a strategic blend of direct involvement & oversight, ensuring the effectiveness & efficiency of our operations.I drive the strategic direction of the Scaled Services function, leading key initiatives. This includes spearheading strategic projects such as new tooling implementations & driving staffing initiatives.As a people manager… Show more As the Director of Scaled Services for Compliance Ops, I lead a team of 15 professionals, managing multiple critical business functions. My role is a strategic blend of direct involvement & oversight, ensuring the effectiveness & efficiency of our operations.I drive the strategic direction of the Scaled Services function, leading key initiatives. This includes spearheading strategic projects such as new tooling implementations & driving staffing initiatives.As a people manager, I lead a team of high-performing managers, creating an environment of accountability & excellence. I also contribute to the strategic direction of the Compliance Ops team, building strong partnerships with key stakeholders.Ops Readiness:*Manage change for Compliance Ops, ensuring seamless transitions & operational readiness.*Oversee updates to procedures, tools & systems.* Continually assess & adapt readiness strategies to meet evolving business needs & regulatory changes.Ops Excellence:* Drive continuous improvement initiatives to enhance efficiency.* Conduct time & motion studies to identify inefficiencies, providing actionable insights for improvement.* Leverage data-driven insights to implement strategic changes & continuous improvement.Workforce Management:* Oversee workforce planning & scheduling to ensure optimal staffing levels & skill sets.* Implement strategies for employee engagement, retention & development.* Analyze workforce performance metrics to inform management decisions.Quality:* Oversee QC & QA processes to maintain high operations standards.* Use data to drive improvements & mitigate risks.* Implement rigorous quality control measures, ensuring the integrity & excellence of our operations.Learning & Development:* Develop & implement comprehensive L&D programs to enhance team skills & knowledge.* Foster a culture of continuous learning & improvement.* Monitor & evaluate the effectiveness of L&D initiatives, making adjustments as required. Show less

Dublin, Ireland

Dublin, Leinster, Ireland

Manager of the Sanctions Process & Intakes team, responsible for: * Implementation of Screening for New ProductsWorking directly with the Emerging Product & Product teams across the Facebook family of apps (WhatsApp, Oculus, Messenger) to provide real-time sanctions screening solutions. Ownership of the end-to-end Compliance Operations process design including functionality specifications design, user acceptance testing and documentation creation.* Automated Alert Closure… Show more Manager of the Sanctions Process & Intakes team, responsible for: * Implementation of Screening for New ProductsWorking directly with the Emerging Product & Product teams across the Facebook family of apps (WhatsApp, Oculus, Messenger) to provide real-time sanctions screening solutions. Ownership of the end-to-end Compliance Operations process design including functionality specifications design, user acceptance testing and documentation creation.* Automated Alert Closure Policy Creation:Leveraging data, insights and cross-functional collaboration with multiple FB investigation teams to create automated alert closure policies and significantly reduce the volume of alerts that require a manual review. Close engagement with Legal Counsel and Policy to draft to proposals and ensure all regulatory requirements are met. * Continuous Process ImprovementsContinuous review of all sanctions & PEP screening policies to identify potential process improvement areas. All enhancements identified and implemented using Six Sigma methodology. Solutions include review of Adverse Media screening structure, alert screening threshold A/B testing and case management optimization.* US State Audit & CBI PresentationsResponsible for presentation of sanctions & PEP screening operations structure and processes to all applicable US State examiners. Completion of all ad-hoc screening requests and results presentation. Presentation of Operations procedures present to the Central Bank of Ireland (CBI).* OtherPeople manager and team goals creationRelationship owner for sanctions screening 3rd party vendors including on-site hosting and functionality reviews to drive process improvementsStakeholder for Operations Business Continuity Process (BCP) designEngagement with Internal Audit on all/any Process findings and responsible for all remediation and close out plansOperations Control Self-Assessment (CSA) owner Show less

County Dublin, Ireland

Dublin

* Management of daily/weekly/monthly overlay budgets* Investigation of accounts to ensure no risk of multi-accounting or verboten behaviour* Poker Room representative directly to CEO for performance review

Dublin

* Highlight and identify fraudulent behaviour with pro-active eradication suggestions* Review of poker game play (10k + hands) to determine collusion or other prohibited behaviour* Post collusion reports with player response detailing in-depth trends and gameplay anomalies

Diploma Of Education, Coaching And Mentoring

Currently enrolled in the Professional Diploma in Coaching and Mentoring at Kingstown College. This ICF and EMCC accredited program.

International Advanced Certificate In Anti Money Laundering, Compliance

This course covers a wide range of topics including the principles of AML, international AML frameworks, managing AML risks.

Education record