Fernanda Á. Email & Phone Number

Mérida, Yucatán, México

Ensure production systems are available and operating as defined in SLA. Drive incident and outage resolution and communication. Facilitate restoration of service to production environment. Establish disaster recovery procedures and maintain data retention practice. Chatbot configuration in Sprinklr.

Querétaro Arteaga, México

Delivered knowledgeable and qualitative support while ensuring friendly and professional service for all users. Managed and prioritized issues. Maintained records of communication transactions and adhered to the defined call flow/ticket resolution process.

Mérida, Yucatán, México

Assisted Account Managers with group-based transactions including deposits/payments, cancellations, fund transfers, traveler record updates/amendments, trip insurance purchase and information request. Collaborated across teams such as Finance and Flights. Demonstrated knowledge in all organization’s products, services, procedures, and platforms.

Mérida, Yucatán, México

Provided Translation and Interpretation services for a nonprofit organization. Managed large batches of correspondence to translate from English to Spanish and vice versa. Applied strong time management skills to deliver under promised time. Actively sought feedback to ensure understanding and satisfaction.

Querétaro Arteaga, México

Design, analysis and execution of test cases. Functional Testing. Identified and reported defects and tracked them to closure. Worked closely with development team to ensure high-quality software. Tested software and applications, employing various testing techniques and methodologies.

2021, Biologia Marina

Certificado Parcial, Graphic Design