Ferdinand Botha Email & Phone Number

Cape Town, WC, ZA

City Of Cape Town, Western Cape, South Africa

As a Technical Training Facilitator, I was required to do needs analysis on different departments to ensure we are updated with the learning gaps, and if there was any need for upskilling. I was also required to do new starter training for specific departments, both Compliance and Operational and provide specialist advice to other areas of the learning and.

City Of Cape Town, Western Cape, South Africa

City Of Cape Town, Western Cape, South Africa

This was a QA Coaching role which required me to ensure the overall quality of the Risk Department, the updating of company Risk policies, monthly reporting and analysis on errors made by Risk agents. Once analysis is done, it was required of me to create upskilling/refresher sessions.

City Of Cape Town, Western Cape, South Africa

As a Risk agent, you are required to do Risk/Fraud analysis on customer transactions and general behaviour. Determining if money coming in is safe to accept, money going out safe to pay. Working on several different fraud reports, doing verification calls to customers, liaising with other operational areas such as compliance, fraud dept, payments etc. You.

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