Senior Voice (Voip) Recording Engineer
Current
May 2019 - Present
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Ferenc Illés Email & Phone Number
Senior VoIP Recording Engineer
at
Verint
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior VoIP Recording Engineer
Location
Budapest, Budapest, Hungary
Company size
Who is Ferenc Illés? Overview
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Quick answer
Ferenc Illés is listed as Senior VoIP Recording Engineer at Verint, a company with 3991 employees, based in Budapest, Budapest, Hungary. AeroLeads shows a matched LinkedIn profile for Ferenc Illés.
Ferenc Illés previously worked as Senior Voice (VoIP) Recording Engineer at Verint and Voice Team Coordinator / Cisco VoIP Engineer at Ibm. Ferenc Illés holds System Engineer from Forrai It Academy.
Company email context
Email format at Verint
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Verint
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Profile bio
About Ferenc Illés
I am experienced in IT Operation and IP Telephony (VoIP) supporting/engineering (Cisco, Avaya, Skype for Business, Verint call recording) that I have gained in multinational environment (IBM, BT, Verint). Also experienced team leader/mentor.Certs: CCNA Collaboration (Voice & Video)CISCO Video Network SpecialistCCNA Routing & SwitchingKCS v6 Fundamentals Certification
Listed skills include Incident Handling, Customer Support, Avaya Ip Telephony, Customer Service, and 20 others.
Current workplace
Ferenc Illés's current company
Company context helps verify the profile and gives searchers a useful next step.
Verint
6 roles
Ferenc Illés work experience
A career timeline built from the work history available for this profile.
Voice Team Coordinator / Cisco Voip Engineer
Ensures that the team:- handless incoming VoIP/Skype/UC/PBX related incidents according to the valid procedures and policies- supports the team in analysing and resolving complex VoIP/Skype/UC/PBX problems in accordance with customer requirements,- guides and facilitates the resolution of long-term technical problems in overarching shifts- keeps track of.
Apr 2017 - Apr 2019
3Rd Level Technical Support Engineer (Voice Implementation Engineer)
- Part of implementation team for Commerzbank, from Avaya to Cisco.- Providing in-time and quality implementation, software changes, enhancements or upgrades per requirement of the customer in collaboration with Service Delivery- Dealing with (create, cease, modify) Site related configuration (e.g. partitions, calling search space, etc.) in Call Manager.
May 2016 - Apr 2017
Avaya Voice Engineer
- Provide VoIP support for Deutshe Bank employees- Responsible for all assigned AVAYA tickets and ensure tickets are resolved and clients are kept updated throughout the process- Responsible for supporting and training 1st line support team- Managing EMEA specific incidents- Follow all relevant problem and incident management processes- Updating training.
Jun 2014 - May 2016
Telecommunications Technician
- Provide technical support (IP Television, VoIP, Internet, etc) for Telekom customers- Registration of problems of clientele, maintaining contact with associate work sections- Up-to-date on the latest telecommunications technologies - Answering technical queries on phone and mails in English- Troubleshooting guidance
Jan 2006 - Jun 2014
System Engineer
Cba
- Managing a team of 8 operators which provides daily support for different CBA shops- Participation in barcode system install and set-up- Computer support for users- Database maintenance- Contact with software developers
Aug 2000 - Jan 2006
Team & coworkers
Colleagues at Verint
Other employees you can reach at verint.com. View company contacts for 3991 employees →
MB
Matt Bashaar
Colleague at Verint
Sellersville, Pennsylvania, United States, United States
View →
RB
Ranthi Babu
Colleague at Verint
Hyderabad, Telangana, India, India
View →
FR
Fajar Rokhman
Colleague at Verint
Pancoran Mas, West Java, Indonesia, Indonesia
View →
CR
Caroline Reid
Colleague at Verint
Glasgow, Scotland, United Kingdom, United Kingdom
View →
LQ
Lisa Qi Waung
Colleague at Verint
United States, United States
View →
SD
Samarpit Dash
Colleague at Verint
Bengaluru, Karnataka, India, India
View →
SP
Sapna Patel Medrano
Colleague at Verint
Melville, New York, United States, United States
View →
AB
Adji Bayu Pramoedya
Colleague at Verint
West Java, Indonesia, Indonesia
View →
PK
Persephone Keller Banks
Colleague at Verint
Roswell, Georgia, United States, United States
View →
SM
Scott Mackie
Colleague at Verint
Greater Glasgow Area, United Kingdom
View →
Matt Bashaar
Colleague at Verint
Sellersville, Pennsylvania, United States, United States
View →
RB
Ranthi Babu
Colleague at Verint
Hyderabad, Telangana, India, India
View →
FR
Fajar Rokhman
Colleague at Verint
Pancoran Mas, West Java, Indonesia, Indonesia
View →
CR
Caroline Reid
Colleague at Verint
Glasgow, Scotland, United Kingdom, United Kingdom
View →
LQ
Lisa Qi Waung
Colleague at Verint
United States, United States
View →
SD
Samarpit Dash
Colleague at Verint
Bengaluru, Karnataka, India, India
View →
SP
Sapna Patel Medrano
Colleague at Verint
Melville, New York, United States, United States
View →
AB
Adji Bayu Pramoedya
Colleague at Verint
West Java, Indonesia, Indonesia
View →
PK
Persephone Keller Banks
Colleague at Verint
Roswell, Georgia, United States, United States
View →
SM
Scott Mackie
Colleague at Verint
Greater Glasgow Area, United Kingdom
View →
2 education records
Ferenc Illés education
System Engineer
Forrai It Academy
Graduation Certificate, Software Operator, Information Technologies And Foreign Language Faculty With Software Operator Specialization.
Qualitas Gimnázium És Szakközépiskola
FAQ
Frequently asked questions about Ferenc Illés
Quick answers generated from the profile data available on this page.
What company does Ferenc Illés work for?
Ferenc Illés works for Verint.
What is Ferenc Illés's role at Verint?
Ferenc Illés is listed as Senior VoIP Recording Engineer at Verint.
Where is Ferenc Illés based?
Ferenc Illés is based in Budapest, Budapest, Hungary while working with Verint.
What companies has Ferenc Illés worked for?
Ferenc Illés has worked for Verint, Ibm, Bt, Telekom Hu, and Cba.
Who are Ferenc Illés's colleagues at Verint?
Ferenc Illés's colleagues at Verint include Matt Bashaar, Ranthi Babu, Fajar Rokhman, Caroline Reid, and Lisa Qi Waung.
How can I contact Ferenc Illés?
You can use AeroLeads to view verified contact signals for Ferenc Illés at Verint, including work email, phone, and LinkedIn data when available.
What schools did Ferenc Illés attend?
Ferenc Illés holds System Engineer from Forrai It Academy.
What skills is Ferenc Illés known for?
Ferenc Illés is listed with skills including Incident Handling, Customer Support, Avaya Ip Telephony, Customer Service, Incident Investigation, Incident Management, Cisco Voip, and Telecommunications.
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