Manage daily operations to align with strategic objectives, overseeing resource allocation and collaborating with HR to achieve operational goals and staff development. Maintain efficient inventory and procurement processes to optimize stock levels and meet demands. Analyze and report operational performance to senior management, identifying trends and areas for improvement.• Increased efficiency by designing and implementing SOPs that streamlined operations, boosted productivity, and reduced costs across the organization.• Optimized financial performance through strategic budget planning and a strong understanding of P&L, driving profitability and aligning operational strategies with business goals.• Delivered exceptional results by leading cross-functional projects from inception to completion, consistently achieving deadlines and budget targets.• Maintained excellence through rigorous audits and inspections, ensuring strict compliance with quality standards and regulatory requirements.• Improved decision-making by analyzing operational performance, identifying trends, and introducing process improvements that enhanced overall business outcomes.• Enhanced resource management by optimizing inventory and procurement processes, maintaining stock levels to meet demand while minimizing costs.

Streamlined operational processes to enhance salon performance and customer satisfaction. Oversaw daily operations and ensure smooth workflow, collaborating with department heads to optimise resource utilisation. Led and developed salon staff, implementing regular training to uphold company standards and foster a high-performance team culture.● Achieved 15% reduction in operational costs by optimising processes and resource allocation, while maintaining service quality.● Enhanced customer satisfaction and brand loyalty by standardizing procedures and prioritizing exceptional service.● Enhanced team performance and morale by leading staff development initiatives and creating a positive work environment.● Negotiated with suppliers to secure favourable terms and ensure timely delivery of supplies, managing inventory levels efficiently.● Ensured compliance with health, safety, and licensing regulations, staying informed of industry trends and best practices.

Cultivated long-term relationships with a portfolio of clients, serving as the primary point of contact to enhance customer satisfaction and loyalty. Facilitated communication between key business executives, stakeholders, and internal teams to ensure the timely and successful delivery of Microsoft Dynamics ERP solutions according to customer specifications.● Conducted regular interactions with customers through email, phone, online presentations, screen-sharing, and in-person meetings to maintain engagement and address any service queries.● Streamlined processes by liaising between customers and internal teams, enhancing service delivery and client satisfaction.● Developed a trusted advisor status with key accounts, stakeholders, and executive sponsors, offering strategic guidance and personalized service solutions.● Managed client accounts actively to initiate and maintain favourable relationships, ensuring exceptional client service and responsiveness to client needs daily.

Developed and implemented strategic initiatives to cultivate new business opportunities, driving revenue growth and market expansion. Managed staff training programs to elevate service standards and enhance the customer experience. Fostered a customer-centric environment, resulting in increased client satisfaction and loyalty.● Managed daily operations of a high-end salon, overseeing team of 30 employees to ensure seamless service delivery.● Enhanced operational efficiency through the effective management of salon resources and scheduling.

Ensured staff motivation and alignment with company targets through monitoring and KPI-driven evaluations. Addressed performance gaps with targeted training and clear role guidance. Compiled and analysed performance data, providing strategic insights for decision-making.● Led day-to-day operations of branch with 75 employees, focusing on performance management and personnel development.● Upheld strict compliance with health, safety, and hygiene regulations, fostering safe and professional salon environment.● Achieved cost reductions by consolidating the supplier list for hair and nail care products.● Reduced customer complaints from 30 per month to 3-5, enhancing overall client satisfaction.

Developed and implemented strategic initiatives to bolster client relationships and enhance sales performance. Oversaw launch of the Dolce & Gabbana Velvet Collection, directing promotional activities and agency staff to achieve record-breaking results. Maintained direct reporting lines to Area Manager and Regional Manager, upholding high standards of operational excellence.● Surpassed sales targets by achieving £180K in sales against a two-week target of £60K, demonstrating exceptional sales acumen and team leadership.● Launched Dolce & Gabbana Velvet Collection Desert Oud & Tender Oud, leading to significant launch event in Harrods' history.● Managed a diverse team, including 7 full-time employees, 3 part-time staff, and 5-7 agency consultants, ensuring the success of the P&G Prestige Account. ● Earned the prestigious Proctor & Gamble position through outstanding performance, reflecting a strong ability to drive business growth and brand success.● Strengthened key client relationships, increasing sales for accounts and contributing to Harrods' overall revenue growth.

As the first point of contact, responsible for driving sales and business development for the Elizabeth Arden concession.

• Exceeded stretch target by 25%, consistently achieving top sales and providing clients with personalized makeover services and skincare consultations.• Ignited a passion for luxury retail at Boots No7, where I learned the importance of leadership and the value of leading by example.• Balanced overachievement with teamwork, sharing knowledge and supporting colleagues to elevate overall team performance.• Developed adaptive selling strategies, adjusting my approach to meet customer needs while maintaining brand integrity and messaging.• Mastered customer profiling, enhancing my ability to tailor recommendations and drive higher sales compared to my peers.