Fermin Saldana Email & Phone Number

San Antonio, Tx, Us

Texas, United States

• Responsible for key accounts within the Enterprise vertical• Strategic account planning and business development to drive account growth• Works with C-level executives• Helps execute on Non-Disclosure and Master Sales Agreements to secure client business• Partners with vendors and fulfillment partners to secure bid pricing agreements • Works with clients, vendors, and product teams to provide an accurate forecast of products

San Antonio, Texas Metropolitan Area

Led the service team which covered Austin, San Antonio, and the Hill Country areas. Helped shape the direction of the conpany's third-party support services including the after hours support team. Created support plans to better support the existing Captivate clients and really learn how they prefer to be serviced. Created a process for transitioning a project to the service team to ensure the client is supported. Helped indentify the clientele of the company. Helped build a vision into a reality with the CEO. Created processes for the service coordinators and service technicians for utilization and billable time.

San Antonio, Texas Metropolitan Area

-Increased client accounts and memberships through direct marketing, proactive/reactive client visits -Worked directly with Services Manager to create plans for increasing business -Helped lead our service technicians to be more efficient and provide “legendary” client experiences -Attended leadership planning meetings with owner, senior leadership on the branding of the company

San Antonio, Texas

Sales Excellence:Spend time selling side by side to support increase in sales proficiency and sales confidence of Certified Advisors in Home TheaterIncrease sales performance in Premium TV, Audio, and accessories through customer engagement and salesBrand Standards:Enhanced focus on merchandising, POG integrity & functionality through store partnershipDaily validation of functionality and look and feel; personal upkeep where needed to ensure brand standards are metCoaching:Focus on quick coaching with Certified Advisors in Home Theater tailored to individual store needQuick coaching with all advisors to enable more skill to sell within the Premium HT spaceProduct highlights and education for key promotional SKUs/ModelsDrive Time and Assortment training educationCertification:Support ongoing certifications for VPL Certifications Support ongoing Premium HT certificationsIn person certifications where possible or virtually for new hires

San Antonio, Texas Area

• Provide a seamless experience for Best Buy clients as the single point of contact for all In-Home Design consultations and projects• The In Home Design Sales Manager is responsible for relationship selling inclusive of pre-calls, site visits, expert consultation to provide solutions for the unique needs of each client, and bringing projects to closure. • Create solutions which may range from Home Theater, Appliances, Audio/Video, Computers, Routers, Wireless Devices, Furniture, Gaming Consoles, Lighting, SmartHome Powered by Vivint Security systems, D-I-Y security cameras, Service-as-a-Service solutions/remote monitoring, lighting solutions and Interior Design. • Serves as the General Project Manager for all In-Home Design projects. • Work closely with leaders in all product and service categories (Geek Squad services, Magnolia Design Center, Pacific Kitchen, Best Buy Direct, and Store leadership) and acquires expertise across the Best Buy portfolio of brands, goods and services

San Antonio, Texas Area

• Develop long term client partnerships based on integrity with a defined value through a detailed understanding of the clients' corporate objectives and business requirements• Prospecting using LinkedIn Sales Navigator, Salesforce, cold calling and in-person networking events• Prospecting new partners in related service offering to provide a seamless solution for existing and new clientele• Solution selling related to Managed IT Services, IaaS (Infrastructure-as-a-Service), SaaS (Software-as-a-Service), Colocation and Cloud services

• Provide world-class customer service for existing accounts/clients• Generate new business for the company through networking, follow-up and prospecting new clientele. Creating commercial residential and business-to-business solutions • Consultative sales and building a book of business of clients and partners• Self-manage customer relationship management and pipeline creation and management• Creating a vision for the client through art-of-the-demo and store tours • Work with design and project management team to build custom solutions for clients. • Keep the client informed of changes, obstacles from design to installation phase• Follow back with clients to inform of upcoming sales and promotions• Provide education of technology for the community using slideshow/keynote presentations, web streams of educational subject matter • Serve as a subject matter expert of products and services

San Antonio, Texas

• Manage all aspects of the customer experience within their respective area through all touchpoints with Best Buy inside and outside of the store• Engage customers using selling skills to build complex, connected solutions while maintaining a balance of high velocity and high service• Overseeing the acquisition and management of complex multi-phase projects that require constant communication and follow-up • Responsible for coaching sales team to ensure a high level of sales and job proficiency• Ensure quality performance and development conversations occur consistent with company rhythm• Responsible for providing clear direction and communications on sales priorities, plans, and goals within their specialty areas • Accountable for driving positive outcomes of key sales indicators within their specialty areas in support of store Revenue, Margin, and Net Operating Profit goals • Responsible for implementing sales business strategies and department specific plans at the direction of the General Manager and company priorities• Responsible insuring schedules are completed providing appropriate in-store commission & hourly sales team coverage, outside sales & networking time, and inventory control / sales support coverage• Takes ownership of merchandising, inventory/shrink, services, and other aspects of operations in department in close partnership with store management team to ensure specialty area meets stringent standards and company growth / brand expectations• Responsible for monitoring sales results and progress against sales priorities monthly, weekly, daily, and real-time and course-correcting as needed.

• Responsible for providing system design and sales proposals to affluent to clients seeking premium consumer electronics solutions• Provide a premium level of service to clients by having several work hours per week scheduled out in the field, traveling to the customer's home to perform advanced level consultations in order to evaluate needs, build relationships, prepare proposals and present solutions• Build a book of business with direct marketing and building relationships with builders, architects, interior designers and local Best Buy stores. • Open and close the store tasks list and point-of-sale systems• Provide daily recap to market leadership• Manager on duty when the General Manager is not available

• Provide world-class customer service for existing accounts/clients• Generate new business for the company through networking, follow-up and prospecting new clientele. Creating commercial residential and business-to-business solutions • Consultative sales and building a book of business of clients and partners• Self-manage customer relationship management and pipeline creation and management• Creating a vision for the client through art-of-the-demo and store tours • Work with design and project management team to build custom solutions for clients. • Keep the client informed of changes, obstacles from design to installation phase• Follow back with clients to inform of upcoming sales and promotions• Provide education of technology for the community using slideshow/keynote presentations, web streams of educational subject matter • Serving as a subject matter expert of products and services

• Provide world-class customer service for existing accounts/clients• Generate new business for the company through networking, follow-up and prospecting new clientele. Creating commercial residential and business-to-business solutions • Consultative sales and building a book of business of clients and partners• Self-manage customer relationship management and pipeline creation and management• Creating a vision for the client through art-of-the-demo and store tours • Work with design and project management team to build custom solutions for clients. • Keep the client informed of changes, obstacles from design to installation phase• Follow back with clients to inform of upcoming sales and promotions• Provide education of technology for the community using slideshow/keynote presentations, web streams of educational subject matter • Serve as a subject matter expert of products and services

San Antonio, Texas Area

• Coach employees around legendary customer service• Build relationships with customers • Provide product knowledge• Provide Art of the demo presentations• Offer Best Buy and Geek Squad services• Merchandising for the designated department • Review department sales and provide employees with focus areas in the business to achieve individual and department goals • Motivate and lead team by example to provide the best experience and solutions for our customers • Review new products to better coach my team and show our clients the benefits of each product and how the benefits relate to their everyday lives

B.A., Political Science, English Communications

Activities and Societies: Freelance contributor for the Rattler NewspaperPolitical Science, English Commmunication

Education record

Activities and Societies: National Honor Society, Who's Who Among American High School Students