Fern Schmidt Email & Phone Number

Cleveland, Tennessee, United States

Knoxville, Tennessee, United States

Knoxville, Tennessee Area

-Troubleshoot a wide variety of devices. -Research and solve a wide variety of customer issues. -Collect payments and explain complicated billing questions. -Provide customers with timely and accurate information.

Handle large volumes of inbound calls for doctor’s offices nationwide-Assist patients by filling out triage charts and preparing medical information for registered nurses to speak with the patient-Making outbound calls for follow up surveys with patients who have recently been seen in the emergency room-Taking accurate and detailed documentation for both.

Knoxville, Tennessee Area

-Responsible for selling store merchandise to guests while maintaining the company's standard in customer service. -Demonstrates merchandise according to company guidelines and product knowledge. -Operates the store POS to ring up sales. -Assists with merchandising, stocking and general upkeep of the store.

Packing items ordered by consumers on amazon.com -Maintaining rate of packing items required -Operation of tape machine-Maintaining order accuracy to insure correct labeling for items to consumersADVANTAGE STAFFING assignment with STORM COPPER

Sanding copper parts -Carefully keeping track of all parts in each order for correct number -Stenciling part number onto parts-Packaging of parts for shipping without damage -Machine operation

specialist assisting consumer relations inquires and problems via phone -Proving consumer education on use and care inquires for appliances -Scheduling service calls and connecting consumers with local service technicians. -Sales of extended service plans

Providing exceptional service to customers in account activation, maintenance billing, problem solving, modification, enhancement and de- activation -Activates new accounts, upgrades, downgrades, disconnects and reconnects service -Answers billing questions, upsells services and features to customers, solves customer problems within company service.

Handle large volumes of inbound calls for doctor’s offices nationwide-Assist patients by filling out triage charts and preparing medical information for registered nurses to speak with the patient-Making outbound calls for follow up surveys with patients who have recently been seen in the emergency room-Taking accurate and detailed documentation for both.

handling large sums of money-Maintain an organized well stocked store-Assist customers in finding the right costume, accessories, and decorations and up selling to fit their needs-Assist customers with fitting room needs

Process in-bound calls to the point of resolution, including customer service inquires complaints and requests for assistance pertaining to system use, maintenance and customer account information-Update database files and customer account information to insure accurate account information is being processedResearch alarm log, database service log and.

Work at Home Sales &; -Accurately presents sales offers to assist customers in choosing the best available service to meet their needs-Upgrades r downgrades services by understanding the customers needs, and suggesting packages to suit-Prepare work orders for repairs, new service, and transfer of service

Meet minimum sales levels for all Comcast products as assigned-Maintain minimum standards in log-in, availability, monitoring, and performance management-Complete data entry with accuracy-Correct errors and discrepancies on customers bills as necessary-Prepare work orders for maintenance requests-Perform billing and posting for customers accounts-Resolve.

Diploma

Diploma