Responsible for investigating market complaints, focusing on data analysis. Developing KPIs, risk analysis (FMEA), preparing reports and conducting management meetings to analyze results and KPIs. Investigating deviations, root cause analysis (Ishikawa, 5 whys) and checking the effectiveness of proposed corrective actions. Writing and reviewing operating procedures (SOPs). Reconciliation of production documentation for batch release.

Product transfer project management, new product project management and product change project management.Impact assessment for the implementation of new products in the factory.Preparation of product design control documentation such as project inputs, product lists and project history records. Preparing schedules and change controls and following up action plans.Monitoring the production of new products, making adjustments to implementation plans if applicable.Interface with the implementation of new standards with an impact on the product.Communication with corporate development teams to develop new product projects or product changesMonitoring stability studies.

Belford Roxo site plant shutout project activities related to the decommissioning of the quality control laboratory such as GMP documentation archiving, stocktaking of retention materials, instruments and glasswares and also demobilization of equipments.

Elaboration of specifications and artwork for products, IFUs, labels and cartoon boxes, to meet regulatory standards review, new product development processes, bidding processes, implementation of resale products and product license renewal processes. Management of product and raw material specifications in a computerized system with the activities of inclusion, review and obsolescence of respective documents. Specification change management through change control. Execution of tests and evaluations of new products and materials during the development phases. Master data management of productive and non-productive materials in ERP system (SAP).

Responsible for activities of quality management in which concerns the analysis of regulatory standards, creation and revision of SOPs and also training.Planning, conducting and executing internal audit program. Elaboration of quality indicatorsconducting investigation of non-conformities and elaborating of action plans. Implementation of corrective and preventive actions.Verification of the effectiveness of action plans by monitoring of production processes. Elaboration and implementation of process mapping and work instructions.

Management of technical complaints, through analysis of complaint samples, in addition to opening, reviewing and closing investigation reports.Elaboration of quality indicators and development of product and process risk analysis using FMEA. SOP creation, monitoring of deviations and action plans.

Service provider of English / Portuguese translation of chemical product's descriptions.