Fernanda Arango Email & Phone Number

Bogotá, Capital District, Colombia

Bogotá, Capital District, Colombia

Bogotá, Capital District, Colombia

maintain, and troubleshoot, the company's rapidly expanding infrastructure. They will work alongside other engineers to ensure highest levels of performance and ability, and manage any problems that arise.Attend Daily war room callsAs issues arise, triage the issue and identify possible causeIf customer impacting, work towards impacting service, perform activities on the Database, system sub componentsReview Splunk logs for errors, review code/configuration to fix errorsCheck for data mismatches between processing systems and systems of recordRun SQL queries to fix data issues in the system to clear issues Execute SOAP/UI scripts to remediate system issuesCommunicate with the business end users about the issue resolution

Bogotá, Capital District, Colombia

Carry out the administrative tasks necessary to maintain the correct operation of the equipment and other related tasks assigned according to the requirements of the director or head of IT Services, Complete high responsibility tasks assigned to Incident ManagementAssist in calls for the internal or external client and their communications, direct and control all the internal bridges that the organization requires to solve all the incidentsCreation, registration and priority assignment for technical incidents, involving support groups, external suppliers and vendors from the United States and Latin America.Analysis, review and escalation of potential interruptions in daily basis operations, responding with urgency and adequate procedures for quick restoration of services.Continual status monitoring and processing for pending incidents and area backlog.Incident information management for use in other processes and services, ensuring that previous incidents drive operation improvements.Act as a Service Desk administrator for team use. Management of escalations of internal clientsCreate and manage training materials, documentation and processes for IT Services Control, maintain and execute reports on the different metrics and needs such as LAMs, tickets and additional.Identify opportunities to improve the efficiency and development of teams and individualStrong aptitude for learning new technologies and understanding how to utilize them in a Customer facing environment.Ability to follow standard engineering principles.

Bogotá, Capital District, Colombia

Creation, registration and priority assignment for technical incidents, involving support groups, external suppliers and vendors from the United States and Latin America.Analysis, review and escalation of potential interruptions in daily basis operations, responding with urgency and adequate procedures for quick restoration of services.Continual status monitoring and processing for pending incidents and area backlog.Incident information management for use in other processes and services, ensuring that previous incidents drive operation improvements.

Systems Technology

International Economic Relations

System Engineer

Data Engineering