Fernanda Correia Email & Phone Number

Brisbane, QLD, AU

• Assist with key Defence Health Directorate Events. Assigned the role of Lead Communications Coordinator for the 51st NATO COMEDS.
• Assist with the communications strategies and planning of the Integrated Wellness team
• Coordinate requests for communications support including requests from the DefenceHealth Directorate and the wider NZDF
• Liaise with Defence Public Affairs on the development and production of communications material.
• Ensure all significant informational, promotions and educational information is developed and promulgated in line with the Defence Health stakeholder engagement and communications strategy/guidelines.
• Collate and distribute communication material for identified projects

• Being a key point of contact for the team and company
• Responding and activating business requests (e.g. collateral development and updates, development of templates such as newsletters)
• Writing agency briefs and managing work through to production (e.g. printed collateral) by developing and maintaining positive working relationships with creative, print and digital agencies
• Provide advice and assistance to the organisation on understanding and using the corporate brand and guidelines
• coordinate the communications and marketing activities that support the organisation’s business development objectives
• Managing the HealthCare NZ image library and associated licensing agreements

New Zealand

• Assisting and implementing all marketing strategies in accordance with the Brand Strategy.
• Development and distribution of client newsletters, maintenance of websites, updating website content, social media sites, as well as client facing marketing material.
• Mailchimp Knowledge
• Photoshop knowledge creating banners for the enewsletters.
• InDesign knowledge creating brochures, pamphlets and other marketing material.
• Attending to all administrative tasks related to training and branch management.

• I was in a secondment position under the Conservation team. I have become familiar with various digital systems and processes. I use excel, Microsoft word and various systems on a daily basis. I constantly have to.
• Daily phone and e-mail communication with customers that are in arrears.
• Welcoming customers who have recently signed up with the company and double checking that everything has set up correctly and according to their needs
• CRM
• Extensive insurance knowledge
• Retention skills for the customers who are wanting to cancel

• My main responsibilities at Cigna is to call potential lead customers and market different products for them. Good communication and determination are essential skills for this position. Providing customers with all.
• Multi-tasking between calls and processing customer information.
• Describing a range of insurances to customers and emphasising key features of the policy.
• Changing tone of language accordingly and communicating to different customers and finding the need for the customer based on age, gender. Making the product relatable.
• Printing and posting necessary paperwork for customers.

My main responsibilities at the Wellington I-SITE as a Travel Sales Advisor was to make bookings and give travel advice to customers. Communication is essential for this position as well as a friendly attitude. Providing extensive knowledge about New Zealand is also essential for a position like this. Being able to give different options and to emphasise.

Bachelor Of Tourism Management, Bachelor Of Commerce, Tourism Management, International Business, Marketing

Education record

Activities and Societies: House Captain in 2011 - House Award for Leadership, effort and contribution to the house NCEA Level 1, 2 and 3.