🎯 As Robotic Process Automation (RPA) Tester I was responsible for testing and ensuring the quality and functionality of RPA solutions validating that automated processes work as intended and meet the business requirements. RPA Testers play a crucial part in ensuring the reliability and effectiveness of RPA workflows before they are deployed to production.✅ Test Execution: Running tests on RPA bots and automated processes to verify that they function correctly and efficiently.✅ Defect… Show more 🎯 As Robotic Process Automation (RPA) Tester I was responsible for testing and ensuring the quality and functionality of RPA solutions validating that automated processes work as intended and meet the business requirements. RPA Testers play a crucial part in ensuring the reliability and effectiveness of RPA workflows before they are deployed to production.✅ Test Execution: Running tests on RPA bots and automated processes to verify that they function correctly and efficiently.✅ Defect Identification and Reporting: Identifying issues and defects in RPA bots and documenting them in detail to the developers✅ Collaboration with Development Teams: Working closely with RPA developers and business analysts to communicate test results, share insights, and provide feedback for improvements. Show less

🎯 IBM Cloud Pak for Business Automation is a comprehensive, modular software suite that automates various business processes and tasks to improve efficiency and productivity. The suite combines different IBM automation technologies, such as process automation, decision management, document management, and robotic process automation (RPA), into a single, integrated platform.As L1 support for CPFBA I was point of contact for users seeking technical assistance. They handle basic inquiries and… Show more 🎯 IBM Cloud Pak for Business Automation is a comprehensive, modular software suite that automates various business processes and tasks to improve efficiency and productivity. The suite combines different IBM automation technologies, such as process automation, decision management, document management, and robotic process automation (RPA), into a single, integrated platform.As L1 support for CPFBA I was point of contact for users seeking technical assistance. They handle basic inquiries and issues to help customers with their usage of the software. The specific responsibilities of a Level 1 Support team for Cloud Pak for Business Automation may include:✅ Initial Troubleshooting: Level 1 Support handles basic troubleshooting to help customers resolve common issues such as connectivity problems, setup issues, or simple software malfunctions.✅ Documentation and Knowledge Base: provide access to documentation, guides, and knowledge base articles to help customers resolve their queries and issues.✅ Escalating Complex Issues: escalate the issue to higher-level support teams or specialized technical experts for further assistance.✅ Guiding Through Configuration and Usage: helps customers with the initial configuration of the platform and provides guidance on how to use the features of Cloud Pak for Business Automation.✅ Providing Basic Workarounds:** offer temporary solutions or workarounds for certain problems to help customers continue using the platform while a permanent fix is being worked on.✅ Customer Education and Training:** Level 1 Support may provide basic training and onboarding for new customers to help them get started with the platform. Show less

🎯First-line support responsible for problem resolution, aiming to quickly resolve straightforward issues and provide excellent customer service✅ Initial Triage: Assessing and categorizing customer inquiries/issues to determine the appropriate course of action.✅ Troubleshooting: Providing basic troubleshooting and resolution for common issues.✅ Gathering Information: Collecting relevant information from the customer about the issue to assist with diagnosis and resolution.✅… Show more 🎯First-line support responsible for problem resolution, aiming to quickly resolve straightforward issues and provide excellent customer service✅ Initial Triage: Assessing and categorizing customer inquiries/issues to determine the appropriate course of action.✅ Troubleshooting: Providing basic troubleshooting and resolution for common issues.✅ Gathering Information: Collecting relevant information from the customer about the issue to assist with diagnosis and resolution.✅ Escalation: If the issue is complex or requires specialized knowledge, escalating the problem to higher levels of support for further investigation.✅ Documentation: Recording details of customer interactions and issues in a ticketing system for tracking and future reference.🎯 Working as User Acceptance Testing (UAT) to ensures that software application ( ISAT ) meets the needs and requirements of its end users. UAT involves testing a software product in a real-world scenario to verify that it works as expected and meets the agreed-upon criteria. This phase occurs before a product is released. UAT play a crucial role in ensuring that software is high-quality and user-friendly, helping to minimize the risk of defects in the final product and improve overall customer satisfaction.✅ Test Planning: Creating test plans that outline the objectives, scope, and approach for UAT.✅ Test Design: Designing test cases and scenarios that simulate real-world use of the Softw to validate its functionality, usability, and performance.✅ Test Execution: Performing the tests according to the test plan and documenting the results.✅ Identifying Issues: Identifying and documenting any bugs, issues, or discrepancies found during testing.✅ Collaborating with Stakeholders: Working closely with business analysts, developers, and other stakeholders to ensure the software meets the requirements and expectations.✅ Providing Feedback: Giving feedback on the user experience and any issues encountered during testing. Show less

🎯 Management of the entire lifecycle of a customer's journey from initial inquiry to final contract execution and beyond. By managing the entire process, this role plays a key part in ensuring customer satisfaction and building lasting relationships with clients.✅ Customer Inquiry and Engagement: Responding to customer inquiries and providing information about products or services. Understanding customer needs and advising on suitable options.✅ Quote and Proposal Preparation:… Show more 🎯 Management of the entire lifecycle of a customer's journey from initial inquiry to final contract execution and beyond. By managing the entire process, this role plays a key part in ensuring customer satisfaction and building lasting relationships with clients.✅ Customer Inquiry and Engagement: Responding to customer inquiries and providing information about products or services. Understanding customer needs and advising on suitable options.✅ Quote and Proposal Preparation: Collaborating with the sales team to prepare quotes and proposals based on customer requirements. Presenting these proposals to the sellers and addressing any questions.✅ Order Processing: Managing the order process from start to finish, including entering orders into the system, verifying customer details, and coordinating with other departments to ensure smooth order fulfillment.✅ Contract Management: Handling contracts from creation to execution, including drafting, reviewing, and finalizing contract terms. Ensuring compliance with company policies and legal regulations.✅ Customer Communication and Support: Maintaining regular communication with customers throughout the process, providing updates, answering questions, and addressing concerns.✅ Post-Sales Support: Assisting with any post-sales issues, such as delivery tracking, returns, or warranty claims. Ensuring customer satisfaction and addressing any problems that arise.✅ Documentation and Record-Keeping: Maintaining detailed records of all customer interactions, orders, contracts, and related documents for easy reference and auditing purposes.✅ Process Improvement: Identifying areas for improvement in the end-to-end process and providing feedback to the commercial team to optimize efficiency and customer experience.✅ Collaboration with Cross-Functional Teams: Working closely with other teams, such as finance, legal, logistics, and product development, to ensure a seamless customer experience. Show less

🎯 Responsible for creating customized solutions for clients, leading to increased sales and customer satisfaction. ✅ Bid Management: Managing and overseeing the process of creating, submitting, and following up on special bids or proposals to the clients. ✅ Customer Consultation: Working directly with customers to understand their unique needs and tailor bids or proposals to meet those requirements.✅ Pricing and Contracts: Determining appropriate pricing strategies for special… Show more 🎯 Responsible for creating customized solutions for clients, leading to increased sales and customer satisfaction. ✅ Bid Management: Managing and overseeing the process of creating, submitting, and following up on special bids or proposals to the clients. ✅ Customer Consultation: Working directly with customers to understand their unique needs and tailor bids or proposals to meet those requirements.✅ Pricing and Contracts: Determining appropriate pricing strategies for special bids, often in coordination with the sales or finance team. Preparing contracts and ensuring compliance with company policies.✅ Cross-Department Collaboration: Working with various internal teams, such as sales, legal, finance, and product development, to ensure bids are accurate and feasible.✅ Documentation and Record-Keeping: Maintaining thorough records of all special bids, including pricing, terms, and outcomes, to provide a clear history of customer interactions and facilitate future bidding processes.✅ Compliance: Ensuring that all special bids adhere to company policies, regulations, and industry standards. Show less

🎯 Worked with BP team being responsible for contracts registrations, ensuring that contracts are properly processed, documented, and managed. Maintaining strong relationships with customers and ensuring that contracts are properly managed throughout their lifecycle.✅Contract Review and Verification: Reviewing contracts to ensure they meet the company's standards and the customer's requirements. This includes checking for accuracy, completeness, and compliance with legal and business… Show more 🎯 Worked with BP team being responsible for contracts registrations, ensuring that contracts are properly processed, documented, and managed. Maintaining strong relationships with customers and ensuring that contracts are properly managed throughout their lifecycle.✅Contract Review and Verification: Reviewing contracts to ensure they meet the company's standards and the customer's requirements. This includes checking for accuracy, completeness, and compliance with legal and business policies.✅ Data Entry and Maintenance: Entering contract details into the company's systems and maintaining accurate records. This includes customer information, contract terms, and any other relevant data.✅ Customer Communication: Communicating with customers regarding contract terms, renewals, and any changes. Providing support and answering questions related to the contracts.✅ Contract Renewals and Modifications: Managing the process of contract renewals and modifications as needed. This may include notifying customers of upcoming renewals and making any necessary changes to the contracts.✅ Compliance and Audit: Ensuring that all contracts comply with internal and external regulations, and being prepared for audits by maintaining clear and organized records. Show less