I am a customer service and sales specialist with over 10 years of experience. My role as a bank manager was to increase sales in B2B and B2C field, focused on NPS, KYC and AML.During my professional experience I developed advanced skills building analysis base on data, managing target results and teams.My biggest challenge was in 2019 when I decided to leave my home country Brazil and start my life almost from scratch in Ireland, where I have been living since then.Currently I work as a sales assistant in one of the over 400 Spar stores in Ireland, located in county Galway, developing strategic sales role, time management, inventory and customer service. I also hold a Full Irish driving license and Stamp 4.
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InterpreterContext Ltd.County Galway, Ireland
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Customer Service Sales AssistantSpar Ireland Aug 2021 - PresentGalway, County Galway, IrelandWorking as part of a team within a busy retailer to provide friendly and professional service to all customers.Managing cash, processing card transactions, and balancing cash registers.Enhancing customer experience and boosting sales through effective merchandising and stock control. -
Customer Support AgentZazzle Sep 2023 - Jan 2024Cork, County Cork, IrelandAnswering support calls and emails from United States of America, helping customers with processing return orders, cancelations, replacements, promotional offers, checking orders status, providing help with design and website navigation. -
International VolunteerGalway 2020 European Capital Of Culture Dec 2019 - Dec 2021Galway, County Galway, IrelandAs also known as Wave Makers, we collaborated effectively in a diverse team, showcasing teamwork and cross-cultural communication abilities to a wide range of events and projects such as helping the community through local beach clean-ups, assisting the popular Saturday Market in Galway City, bringing students on city tour and supporting various exhibitions and events. -
Business Banking Relationship ManagerItaú Unibanco Oct 2017 - Nov 2019Rio De Janeiro, BrazilManaged customer relationships B2B, including prospecting and visiting potential business premises, demonstrating leadership and organizational abilities in the banking sector including Know your client KYC, Net Promoter Score NPS, Anti Money Laundering AML, Insurance Product Advice, compliance.Often traveled for business and training purposes. -
Assistant Account Manager Private BankingItaú Unibanco Oct 2013 - Oct 2017Rio De Janeiro, BrazilPromoted due to exceptional key performance indicators KPI's, showcasing adaptability, problem-solving, and strategic planning skills.
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Banking Customer Service AdvisorItaú Unibanco Mar 2012 - Oct 2013Rio De Janeiro, BrazilPromoted for providing outstanding service, highlighting my proficiency in client interaction and administrative tasks in the branch.
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Quality Assurance InternFca Fiat Brasil Jul 2011 - Mar 2012Rio De Janeiro, Brazil -
Sales Support Team LeadIbi Jan 2010 - Jul 2011Rio De Janeiro, Brazil -
Inside Sales SpecialistIbi Jul 2009 - Jan 2010Rio De Janeiro, Brazil
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Sales Team LeadCredicard Feb 2007 - Feb 2009Rio De Janeiro, Brazil -
Field Sales RepresentativeCredicard Nov 2006 - Feb 2007Rio De Janeiro, Brazil
Fernanda F. Education Details
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Fundação Educacional Campo GrandenseDistinction -
Faculdades Integradas De JacarepaguáDistinction
Frequently Asked Questions about Fernanda F.
What company does Fernanda F. work for?
Fernanda F. works for Context Ltd.
What is Fernanda F.'s role at the current company?
Fernanda F.'s current role is Interpreter.
What schools did Fernanda F. attend?
Fernanda F. attended Fundação Educacional Campo Grandense, Faculdades Integradas De Jacarepaguá.
Who are Fernanda F.'s colleagues?
Fernanda F.'s colleagues are Hang Cao, Daria Marchenko, Irina Lungu, Caitlín Seoighe, Inthraporn A., Seoha Park Mcdermott, Orla Egreder.
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Fernanda F
Graduate Of James Cook University Singapore | Aspiring Education And Tourism ProfessionalSingapore -
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1sermo.com1 (202) 5XXXXXXX
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