Maria Fernanda Hernandez Email & Phone Number

Chicago, Illinois, United States

Austin, Texas, United States

- Responsible for managing daily administrative tasks of the organization, including 3 internal departments.- Developed and assisted in the implementation of special projects using Property Management Systems, Google Suite, Word, and Excel.- Organized training, as well as lead the on-boarding process of 4 new hires.- Delivered exceptional service by greeting and serving up to 50 guests per day. In-person, email, and/or phone in an informative & professional manner.- Dealt with customers directly if a problem emerged, such as a reservation error, a payment issue or a complaint.- Served top tier service to multiple VIP clientele. Assisting, scheduling, and communicated with their teams to best accommodate the VIP guest.- Managed and scheduled a calendar of special events and appointments for 4 internal departments of the hotel.- Verified & overlooked deliveries, contract work, scheduled maintenance, etc. for hotel residents & hotel guest.

Austin, Texas Metropolitan Area

- Completed extensive research to successfully execute cliente’s ideas and desired brand or logo.- Communicated with clients thoroughly to develop visual concepts to develop visual assets in a scheduled and professional manner. - Comprehensive knowledge of design software, including Adobe Suite.

San Marcos

- Managed brand guide creation & design for new Grow Zone projects throughout city. - Designed, edited, and distributed informative content for local events, social media post, new ordinances and upcoming city park projects. - Contributed in meetings and events for research based assignments. - Worked alongside city members and community to see how we can keep our city sustainable and or friendly.

Austin, Texas Area

- Suggestively sold additional items to customers to increase restaurant sales.- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Austin, Texas

- FunkyBatz is an independent music promoting company based in Austin,Tx- Increased website traffic as well as social media following- Wrote and socialized content for various social media channels- Attended events to create brand awareness - Researched musicians, venues , and social media strategies to keep brand consistent - Attended events to sell and distribute merchandise while promoting the company

Communication Design

Education record