Fernanda Kroll Email & Phone Number

Orlando, Fl

Orlando, Florida, United States

Mangaratiba, Rio De Janeiro

Enhanced organizational efficiency and growth by evaluating and improving company processes, developing custom performance reports, and updating commercial materials in collaboration with internal teams.Key Contributions:• Conducted thorough evaluations of existing company processes and procedures to identify areas for enhancement.• Developed custom reports and spreadsheets to streamline performance analysis and decision-making.• Reviewed and updated commercial proposals, service contracts, and communication materials.• Collaborated closely with the internal team to ensure the effective implementation of recommended improvements.

Mangaratiba, Rio De Janeiro, Brasil

Managed sales, customer service, and account management for groups and events, ensuring a seamless process from initial inquiries to event execution.Key Responsibilities:• Supervised the planning and execution of events, coordinating finances, logistics, documentation, and reporting.• Managed sales inquiries and bookings, providing personalized service to clients and internal stakeholders.• Main point of contact for clients, coordinating with various departments to meet event requirements and expectations.• Developed proposal templates and a manual to standardize processes and ensure consistency in client communications.

São Paulo, Brasil

Worked as an event coordinator, overseeing the promotion and management of events on both national and international scales.Key Responsibilities:- Coordinated events, ensuring adherence to schedules and excellence in service delivery.- Assisted participants, providing support and guidance to ensure a seamless and enjoyable experience.

Rio De Janeiro, Brasil

Managed the Technology team, and led the Datamarketing system reconstruction project, focusing on specification, requirement prioritization, and progress tracking.Responsible for analyzing and implementing new processes and technologies products within the company.

Rio De Janeiro, Brasil

Led development teams and coordinated with clients to define and execute product vision and strategy.Key Responsibilities:• Managed on-site and remote development teams.• Coordinated with clients and the development team to define and align on product vision, strategy, and roadmap.• Collaborated with developers and designers to transform the product vision into reality.• Handled post-sales communication with internal and external stakeholders.• Contributed to the product roadmap by balancing customer needs with business priorities, ensuring decisions aligned with the team's delivery capacity for realistic and achievable outcomes.Previous Roles:- Customer Relationship Coordinator: Led the customer care team, ensuring ongoing client satisfaction.- Communication Analyst: Developed communication materials and software user guides. Participated in promotional events and conducted in-company training for corporate software.

Pós-Graduação Em Gestão E Gerenciamento De Projetos, Project Management

Curso De Extensão, Métodos Ágeis De Gerenciamento (Scrum)

Relações Públicas, Communication And Media Studies

Curso De Extensão, Técnicas Básicas De Desenvolvimento De Sistemas (Tbds)

Curso Técnico, Guia De Turismo