Fernanda Lopez Email & Phone Number

Uruguay

Montevideo, Uruguay

• Participate in the identification and documentation of customer’s NetSuite value.• Participate in driving the approach to remediate gaps, and consensus with the Customer. • Drive a high degree of satisfaction and reference ability. • Understand customer business processes. • Understand the company operations to work alongside other team members with high functional and technical skills. • Proactively propose solutions to customers based on the knowledge of the account and business. Build long-term strategic relationships with key stakeholders of medium and large-sized businesses in my portfolio, develop a deep understanding of my customers’ business processes, goals, and strategies. • Proactively present advice, assistance, and resources to help customers generate value from the NetSuite products and services they have purchased. • Collaborate with other stakeholders in the organization who are responsible for ensuring Customer Success: Account Management (AMO), Solution Consulting, Professional Services, Advanced Customer Support (ACS) and Technical Support. • Collaborate directly on the customers’ system adoption, and customer retention.

Montevideo, Montevideo, Uruguay

- Design of training schedules and agenda.- Responsible for delivering highly technical and/or specialized training and educational programs to organization employees.- In-charge of the new employees onboarding. -Keep and report data on completed courses, absences, issues etc.-Oversee and design the development of less experienced instructors through coaching and mentoring.- Development strategic methods, principles and processes to improve the technical and customer service performance for new employees.- Responsible for partnering with Instructional Design in the curriculum development process to include design/redesign, execution, and success metrics.-Conducts assessment of course objectives vs. student performance, diagnosis of performance.-Assesses employee needs and assists in the as-needed adaptation of training program materials, ensuring training content aligns appropriately to the learning style of the audience and addresses performance gaps and the Organization requirements.- Stay up-to-date on technical knowledge by attending education workshops, classes, webinars and testing the system by troubleshooting.- Creation of various online Certifications for internal employees and external customers.-Accountable for evaluating the progress of the new employees throughout their first three months and report back to the teams Directors and managers.-Management of different projects within the organization.- Salesforce tracking training delivery.- Creation and execution of webinars to external customers.- Creation and execution of Technical evaluation in the hiring process -Assists with the interview process, attending and conducting interviews with managers, directors, and other stakeholders.

Montevideo, Uruguay

Responsible for designing and delivery new hire training curriculum for customer support teams (Product/API and Technical teams) being accountable for their orientation and evaluation period within the company and reporting back their performance to Directors, managers, and Supervisors. Applying adult learning theories to established innovated training methods by developing on-site activities and e-learning content.

In charge to Support the top Global Travel Agencies Accounts for the Australia and New Zeeland market via email and phone, addressing their inquiries and troubleshooting to problem solve their issues.Work along with the Executive Sales Representative to ensure teams are align.Mentor, and coaching to new members advancing to the team.

Montevideo, Uruguay

Providing Product support to travel agents in US, Canada, Europe and Latin America via phone, email and chat.• Mentoring new members of the team• LAC Hotels disputes• LAD exceptions team• Handholding for new hires• Customer escalations• Support Sales team.

Associate'S Degree, Human Resources Management/Personnel Administration, General

English, Teaching English As A Second Or Foreign Language/Esl Language Instructor