Involved in successfully managing every aspect of Eliant’s work with homebuilders, lenders, escrow firms and design center operations. Continue to lead and develop relationships with top firms, applying a combination of technical skills, customer management experience, and customer service expertise.

Developing relationships with top builders, applying the unique combination of technical skills, management experience and customer service expertise. Assisting clients in delivering extraordinary customer experiences. Consulting with firms to significantly increase their sales from home owner referrals.

Expert at analyzing client reports and trends, to interpreting homebuyers’ comments, to training clients’ staff to adapt Eliant’s proven ‘blueprint’ for the customer experience. Extensive building industry background which allows her to share her knowledge and provide real world solutions to client issues. An excellent and engaging trainer, Fernanda conducts live workshops, webinars, as well as report-analysis training to clients.

Fernanda has extensive building industry background which allows her to share her knowledge and provide real world solutions to client issues. An excellent and engaging trainer. Fernanda conducts live workshops, webinars, as well as report-analysis training to her clients.In her many years with Eliant, she has worn many hats and worked with a wide variety of clients interested in delivering an extraordinary customer experience. Her talents run the gamut from analyzing client reports and trends, to interpreting homebuyers’ comments, to training clients’ staff to adapt Eliant’s proven ‘blueprint’ for the customer experience.

• Customer service and sales support utilizing existing company technologies.• Identify opportunities to improve the company’s services to external customers.• Develop Customer Service FAQ documentation.• Sales Associate for Para Todos Magazine (Spanish publication)• Technical employee training and support • Translate articles from English to Spanish and vice versa• Proofread & edit articles pre-publication• Technical support: computers, printers, software• Private Spanish tutoring: groups and individuals

•Responsible for developing a Business Integration Plan (strategic plan to merge operations of Eliant and a Florida based company acquired in 2005). •Setup and managed “Transition Teams” for each department in order to accomplish elements of the merger process.•Served as the liaison between executives and teams with regard to goal-setting and strategic execution to achieve goals.•Played a key role in guiding each team’s action plan composition and estimated timeliness (including dependencies) for completion.•Managed and directed transition team’s operations for all departments. Developed and established new and improved operational processes, procedures, and work flow systems that maximize efficiency, productivity, and effectiveness in all departments.•Responsible for leading and completing Executives’ brainstorming sessions to update Eliant’s new Mission and Vision (goals for the next 5 and 10 years).•As part of the HR transition team, coordinated and prepared new integrated HR organizational charts for the company. Coordinated the integration of employee benefits and payroll. •Managed, led, and facilitated the integration of sales and marketing collateral materials for a new marketing campaign. •Led by example to create an environment that empowers others to achieve team goals.•SalesLogix in-house trainer. Conducted training of several classes for Eliant employees from all departments.