Fernanda M. Email & Phone Number

Brno, South Moravia, Czechia

Coordinating all RH administration processesResponsible for payroll inputs, benefits, overtime, etc.On-boarding process administration (including but not limited to contract preparation, track progress, induction, and all necessary arrangements)Exit process administrationEmployee letters (e.g., verification letters)Employment contracts modificationsMedical.

Brazil

• Acting in contact with suppliers, negotiating prices, discounts and payment terms, in addition to performing approval according to the limit established by the internal standards of the company
• Maintained a positive culture of business excellence and initiated sales process improvement
• Improved customer service experience and facilitated organic growth.
• Ensured business productivity through the delivery of an effective channel management framework.
• Managed critical business initiatives for growth, market penetration, improved margins, and market share
• Implemented business strategies to promote the attainment of goals

Dubai, United Arab Emirates

• Provide exceptional customer service by courteously greeting customers and assisting them with the purchase
• Oversee all customer issues and cash function in a timely and professional manner to foster customer satisfaction
• Maintained positive business relationships with customers to ensure future sales
• Compliantly achieved all sales quota and targets
• Analyzed market trends and developed a sales plan to increase brand awareness
• Responsible for all monthly store inventory

Campinas Area, Brazil

• Assigned work tasks, created schedules, and organised workflow to ensure a productive workplace
• Met gross profit margin targets and consistently exceed sales quota goals
• Identified potential and new clients and sustain relationships with existing customers
• Performed general administrative support tasks to ensure organisational sustainability
• Set appointments for clients per request, kept clear and comprehensive records
• Handled all customer complaints in an expedient and professional manner.

Jaguariúna, São Paulo, Brazil

• Oversaw the management of the HR routines of temporary employees hiring activities;
• Identified measures for main HR strategic initiatives and setting the measurement methodology
• Provided HR training necessary for the accomplishment of individual and team tasks
• Assisted in the development, analysis, and evaluation of personnel policies and procedures
• Responded to employee inquiries regarding selection and employment process and well as benefit inquiries.
• Conducted screening and presented qualified candidates to Human Resources Manager.

Jaguariúna, São Paulo, Brazil

• Provided analysis and recommendations based on quarterly HR reporting.
• Communicated with employees regarding policies and procedures.
• Trained employees to maintain a productive and positive work environment.
• Improved work relationships, built morale, and increased productivity and retention.
• Delivered reward and recognition interventions to drive organizational performance
• Coordinated HR activities and managed reports and flow preparation

Strategic Business Management, Business Administration And Management, General

MBA

Bachelor On Business Administration, Business Administration And Management, General

Bachelor On Physical Education, Health And Physical Education/Fitness