Fernanda Sousa work email
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Fernanda Sousa personal email
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I have a bachelor degree in Business Administration at Federal University of Bahia (UFBA) and also a postgraduate program (MBA) in Digital Business at the University of São Paulo (USP). I have over 5 years of experience in the tech companies and startups.Out of these, approximately 4 years have been dedicated to leadership roles, managing customer experience and education teams. Additionally, I have experience leading leaders, contributing to the strategic and operational development of teams.I am passionate about working in innovative, dynamic, and ambitious environments, especially in organizations committed to creating transformative solutions for society.Beyond my interest in learning languages (I am fluent in Portuguese, English, and Spanish), I enjoy playing the guitar in my free time.
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Head De Customer SuccessEmyPorto, Pt
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Head Of Customer SuccessEmy Aug 2024 - PresentSalvador, Bahia, Brasil- Create, implement, and monitor customer success strategies- Monitor performance indicators (KPIs) of the department- Manage strategic relationships with key clients- Participate in strategic decisions involving the product, in collaboration with the CEO and other Heads
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Head Of OperationsCubos Academy Feb 2024 - PresentSalvador, Bahia, BrasilManagement of the Student Experience team and the Educational team, which together operate as the Operations department of Cubos Academy.Responsibilities:- Make strategic decisions for the company in collaboration with the CEO and other Heads.- Monitor the KPIs of the company and the department.- Directly address high-complexity challenges faced by the company.- Lead leaders from the customer service area and the educational area -
Head Of Student ExperienceCubos Academy Jan 2022 - Apr 2024Management of Student Experience team. We're responsable for:- Select students for the Income Share Agreement (ISA) Program- Build a meanful and life-changing experience for our students- Career orientation and employability
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Operations ManagerCubos Academy Dec 2020 - Jan 2022Salvador, Bahia, BrasilManagement of all the operations of Cubos Academy's courses, incluinding student relationship management and support to instructors. I am also responsible for selecting the best students for our scholarships and for our Income-Share Agreement (ISA) program.
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Soft Skills InstructorCubos Academy Jul 2020 - Dec 2021Teaching Soft Skills topics, such as Time Management and Teamwork, in tech courses at Cubos Academy
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Junior Analyst - Student ExperienceCubos Academy Jan 2020 - Nov 2020Salvador, Bahia, BrasilManagement of courses at Cubos Academy; student and teacher support; scholarship selection process; student experience management
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Sales InternCubos Academy Mar 2019 - Dec 2019Salvador E Região, BrasilResponsible for negociating with leads and cold calling possible new clientes -
Marketing InternAct Investimentos Dec 2017 - Jul 2018Social media management, customer satisfaction monitoring, client relationship management, and active client prospecting for an investment office accredited by XP Investimentos
Fernanda Sousa Skills
Fernanda Sousa Education Details
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Business Administration And Management, General -
Business Administration And Management, General -
Digital Business
Frequently Asked Questions about Fernanda Sousa
What company does Fernanda Sousa work for?
Fernanda Sousa works for Emy
What is Fernanda Sousa's role at the current company?
Fernanda Sousa's current role is Head de Customer Success.
What is Fernanda Sousa's email address?
Fernanda Sousa's email address is ac****@****.com.br
What is Fernanda Sousa's direct phone number?
Fernanda Sousa's direct phone number is +171350*****
What schools did Fernanda Sousa attend?
Fernanda Sousa attended Universidade Federal Da Bahia, Universidad Alfonso X El Sabio, Mba Usp/esalq.
What skills is Fernanda Sousa known for?
Fernanda Sousa has skills like Trabalho Em Equipe, Marketing.
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Fernanda Sousa
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Fernanda Sousa
Civil Engineer | Transportation | Machine Learning | Disaster Management | Winner Of The Prize For Authors From Lmcis At The 27Th World Road Congress 2023 - Piarc | ResearcherBrazil -
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