Fernanda Smith Email & Phone Number

· Coordinate all aspects of the Integrated Disability and Absence Management (IDAM) Program. · Coordinate the leave of absence program, facilitating the ADA/FEHA interactive process, coordinating the non-occupational return to work program· Provide technical support and follow-up to ensure a smooth and efficient workflow of all IDAM procedures and.

Sacramento, California Area

Manages leaves of absence (LOA) specific to an employee’s own serious medical condition. Provides oversight and management of a leave case from the date of initiation through return to work or termination (as applicable); After receiving a leave/case assignment, administers the leave in accordance with established policies and procedures, in compliance.

Utilize verbal and numerical critical thinking skills to gather information, apply sound reasoning and draw appropriate conclusions; make sound decisions based upon mixture of analysis, experience and judgment. Effectively manage Short Term Disability (STD) claim duration and productivity to established targets. Review/investigate Leave Management (LM).

Rancho Cordova, California

Responsible for investigating, recording and analyzing data timely and efficiently to make determinations based on the terms of the policy contract and company guidelines established. Additionally, possess excellent customer service skills to work with internal & external customers in an effort to retrieve/relay information relevant to Short-Term.

Gold River, CA

Support the selling process by preparing layouts and quotes for the sales staff and to manage the customer file by building effective relationships in and effort to profitably sell kitchen and bath cabinets on a day to day basis while meeting and/or exceeding sales and expense targets.

• Process orders for builder accounts for the Sacramento builder center, work with financial and numeric skills. Create and implement various tracking methods to improve organization of warranty service and ensure.
• Active role in developing new internal SOP’s for Order Process and Warranty Tracking Process.
• Process orders for builder accounts, work closely with homebuilders, designers and sales representatives, effective and accurate order processing. Help the team succeed and stay on track while working toward company.
• Peer Trainer responsible for training all new customer service representatives, Releasers and order Processors at the Sacramento Office.
• Awarded Outstanding Office Employee in 2008

Provided receptionist responsibilities and phone duties for two separate businesses.Provided data entry services, bookkeeping, using Quick Books and Excel.Handled payroll responsibilities. Handled Bank Reconciliations. Filing. Basic accounting and math skills.

ADMINISTRATIVE/ OFFICE SUPPORT​Provide support to office managers, departments and field team to complete various assigned tasks in a timely and efficient manner.Process reschedule requests, schedule service for builders, maintain pricing and order files; setup new customers.Maintain and update databases as needed while obtaining, sorting, and transferring.

Cpdm - Certified Professional In Disability Management, Disability Management

CPDM Certification

Marketing/Advertisement

Advertising classes: Learned the basics of Advertising and Marketing.

High School Diploma

High School Diploma

Bachelor Of Business Administration (B.B.A.), International Business