Fernanda Smith Email & Phone Number

· Coordinate all aspects of the Integrated Disability and Absence Management (IDAM) Program. · Coordinate the leave of absence program, facilitating the ADA/FEHA interactive process, coordinating the non-occupational return to work program· Provide technical support and follow-up to ensure a smooth and efficient workflow of all IDAM procedures and projects. · Functions as a liaison between stakeholders: manager/supervisor, W.C. Coordinator, Human Resources Business Partner and employees for all disability related matters and provides accurate interpretation of LOA/ADA policies and procedures to management and staff. · Provide training to management/employees regarding IDAM policies and procedures, statistical data for ADA, Connecting to Work (CTW) and leaves of absences, and provide oversight of activities designed to facilitate returning employees to work. · Collaborates with HRBP’s on Disability cases with a Job Performance or employee relations component/overlap; participates in the investigatory process and development of a case management strategy.

Sacramento, California Area

Manages leaves of absence (LOA) specific to an employee’s own serious medical condition. Provides oversight and management of a leave case from the date of initiation through return to work or termination (as applicable); After receiving a leave/case assignment, administers the leave in accordance with established policies and procedures, in compliance with state and federal law and collective bargaining agreement, if applicable. Leave management will be conducted on leaves that qualify under the Family Medical Leave Act (FMLA), California Family Rights Act (CFRA), Non-occupational Medical Leave policy, Occupational Leave policy, Organ/Donor Leave, Victims of Domestic Violence Leave, Drug and Alcohol Rehabilitation and high-risk Pregnancy Leaves. Processes all continuous leave requests assigned, coordinating, interpreting and applying leave policies, drafting letters of communication, reviewing medical certifications, calculating and monitoring leave duration, authorizing or denying all LOA requests and coordinating return to work opportunities including facilitation of transitional return to work program placement where appropriate. Tracks and monitors all aspects of their case load to assure compliance with governmental and facility-specific policies and collective bargaining agreement, if applicable, and documenting all case specific and record keeping activities in the IDAM Information System Interprets and clarifies the LOA policy guidelines to employees, supervisors and managers to ensure accurate, fair and consistent application of policy provisions and escalates issues to the appropriate IDAM or WC Coordinator or management resource. In collaboration with the appropriate Coordinator, HRBP and/or unit supervisor, elevates cases/employees with job performance or employee absenteeism issues without proper approval or notification, and collaborates with the appropriate parties to mitigate unauthorized lost productivity and addressing job performance concerns.

Utilize verbal and numerical critical thinking skills to gather information, apply sound reasoning and draw appropriate conclusions; make sound decisions based upon mixture of analysis, experience and judgment. Effectively manage Short Term Disability (STD) claim duration and productivity to established targets. Review/investigate Leave Management (LM) claims.Adjudicate multiple state leaves, CFRA, FMLA, CA Paid Family Leave, Personal Leaves. Make accurate determinations in accordance with the terms of state/federal regulations.Make accurate claim payments in accordance with the terms of the contracts.Administer employer sponsored, state and federal leaves. Meet/exceed established performance standards (Benchmarks).Compile and update accurate account and process information. Recognizes problems, identify trends and summarize information for improvement recommendations. Review and verify the accuracy of case management, leave management and other data sources.Maintain high level of customer focus and provide service deliverables on time. Utilizes appropriate resources to assist with claim, leave, desk and process management.Identify and refer claims that have the potential for negotiation, fraud detection, or coordination of other benefit potential. Responsible for planning, recommending, executing the investigation and disposition of claims and leaves consistent with corporate claim standards policies and procedures, and statutory, regulatory and ethics requirementsSupport and assist in building a high performing team with diverse characteristics, where individual differences are valued.Represent Consistently act with the highest level of integrity and adhere to general principles of business ethics. Demonstrate courtesy, honesty, integrity, respect and competence when interacting with others. Assist other analysts with work based on work volumes and business needs.

Rancho Cordova, California

Responsible for investigating, recording and analyzing data timely and efficiently to make determinations based on the terms of the policy contract and company guidelines established. Additionally, possess excellent customer service skills to work with internal & external customers in an effort to retrieve/relay information relevant to Short-Term Disability claims. Use time management skills as a key component of this fast-paced position.

Gold River, Ca

Support the selling process by preparing layouts and quotes for the sales staff and to manage the customer file by building effective relationships in and effort to profitably sell kitchen and bath cabinets on a day to day basis while meeting and/or exceeding sales and expense targets.

Process orders for builder accounts for the Sacramento builder center, work with financial and numeric skills. Create and implement various tracking methods to improve organization of warranty service and ensure customer satisfaction.• Active role in developing new internal SOP’s for Order Process and Warranty Tracking Process. • Process orders for builder accounts, work closely with homebuilders, designers and sales representatives, effective and accurate order processing. Help the team succeed and stay on track while working toward company success.• Peer Trainer responsible for training all new customer service representatives, Releasers and order Processors at the Sacramento Office.• Awarded Outstanding Office Employee in 2008

Provided receptionist responsibilities and phone duties for two separate businesses.Provided data entry services, bookkeeping, using Quick Books and Excel.Handled payroll responsibilities. Handled Bank Reconciliations. Filing. Basic accounting and math skills.

ADMINISTRATIVE/ OFFICE SUPPORT​Provide support to office managers, departments and field team to complete various assigned tasks in a timely and efficient manner.Process reschedule requests, schedule service for builders, maintain pricing and order files; setup new customers.Maintain and update databases as needed while obtaining, sorting, and transferring incoming calls, emails, and regular mail.

Cpdm - Certified Professional In Disability Management, Disability Management

CPDM Certification

Marketing/Advertisement

Advertising classes: Learned the basics of Advertising and Marketing.

High School Diploma

High School Diploma

Bachelor Of Business Administration (B.B.A.), International Business