Fernanda Spencer Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

As the Export Logistics Coordinator at BlueScope Distribution, I have effectively managed and streamlined export operations, ensuring timely and accurate delivery of shipments while fostering strong relationships with clients and logistics partners. Key Achievements:• Change Management: Led the initiative to streamline the export documentation process, transitioning from a manual system to a more efficient internal solution. This project reduced administrative errors, minimised manual handling, and saved the company significant costs.• Digital Archive Register: Designed and implemented a digital archive register, organising physical documents and significantly reducing handling errors and staff time.• Customer Process Improvement: Conducted an audit for PT DSI, a major export client, and identified process improvements that enhanced efficiency, reduced errors, and strengthened client relationships, positioning BlueScope for further business development.• Relationship Management: Established relationships with multiple 3PL providers, leveraging extensive export experience to identify cost-saving opportunities and enhance operational efficiency.Role responsibilities:• Arrange and schedule containers, coordinating air and sea freight shipments, and manage all export documentation.• Coordinated with packing warehouses to ensure timely delivery and accurate documentation.• Responsible for issuing and disseminating all weekly invoices to export customers.• Prepared Certificates of Origin, liaise with Business Chamber Queensland, and organise insurance certificates for all sea shipments.• Track and process invoices from freight forwarders and carriers, ensuring accurate allocation and record-keeping.• Maintain the freight spreadsheet to monitor expenses and prevent budget overruns.• Foster strong communication with customers, providing reliable updates and enhancing client relationships.

Australia

In this role I am responsible for ensuring that all export documentation is drafted and executed to the highest standards. My role also includes providing analytical reports, handling client inquiries, and collaborating with the laboratory to meet workflow and analysis requirements. In addition, I maintain the accuracy, up-to-dateness, and security of data in CRM, LIMS and BSM systems. I am also responsible for monitoring system performance and reporting failures in a timely manner, as well as evaluating, preparing and disseminating laboratory analysis results to clients. Additionally, I generate and submit fortnightly reports on Draft and Final Certificates.

Sydney, Australia

In my role as Manager - Import/Export and International Customer Service, I managed new client acquisition, operational logistics and financials, and customer service. I successfully implemented new clients, managed credit applications and contracts, and handled exports with Customs and Quarantine. Also, I was responsible for Accounts Payable and Receivable, foreign exchange rates, trade finance, and account reconciliations. Additionally, I was responsible for managing customer service related issues, implementing new processes for customer satisfaction, and overseeing delivery quality.• New Client Acquisition • Manage credit applications and contract setup/implementation• Maintain CRM system entries and conduct regular reviews• Operations• Coordinate orders for export via air and sea freight• Liaise with Customs and Quarantine to ensure compliance• Ensure adherence to IncoTerms 2010 and manage required documentation• Manage global warehousing and stock control, including Letter of Credit and Quoting, Reporting, and Invoicing• Create weekly delivery schedules and plan accordingly• Finance • Handle Accounts Payable and Receivable, foreign exchange rates, and trade finance/payment terms• Conduct regular account reconciliations• Customer Service• Implement new processes and systems to improve customer satisfaction• Manage relationships with customers and carriers/suppliers• Oversee the continual improvement in the quality of delivery

Sydney, Australia

Financial Management:• Conduct regular bank reconciliations to ensure accurate financial records• Maintain and update supplier information• Perform regular stock take of company assets and buffer materials• Create and enter stock requisition• Generate customer quotes and provide management reportingCustomer Service• Manage customer relationships and resolve disputesAdministrative Functions• Create purchase orders and revenue schedules• Process invoicing and payments• Issue credit notes as needed to manage financial transactions

Sydney, Australia

Diploma, Customs Broker

Dangerous Goods Acceptance By Air, Limitations - Class Of Dangerous Articles - Identifications Shipping Names - Packing;Labelling;

Documentation, Logistics, Materials, And Supply Chain Management

Pricing For International Success, Logistics, Materials, And Supply Chain Management

Managing Your International Freight Risks Course, Logistics, Materials, And Supply Chain Management

International Payments & Documentary Letters Of Credit Course, Logistics, Materials, And Supply Chain Management

Export Procedures And Documentation, Logistics, Materials, And Supply Chain Management

Diploma - Business Administration (Legal), Business Administration And Management, General

Certificate Iii, Business Administration And Management, General