Fernanda Torres Email & Phone Number

São Paulo, Brasil

● Responsible for coordinating and providing support in all training sessions for internal stakeholders and external partners, including scheduling and promoting events, sending invitationsand reminders to participants, as well as providing technical assistance during live sessions. Additionally, I manage participant registration and attendance when necessary, ensuring the smooth execution and success of the initiatives. I also coordinate projects related to the training team, overseeing keyactivities to enhance the effectiveness of our programs;● As a Global Legal Learning and Deployment analyst, I am responsible for overseeing the management and analysis of feedback reports from training sessions, ensuring that insights are accurately captured and implemented to improve future programs. Additionally, I act as a key liaison between legalpartners and internal stakeholders, facilitating effective communication, coordinating approvals, and monitoring the status of pending approvals to ensure alignment and timely resolution of all necessary processes;● I am also responsible for managing the Legal Learning Team’s centralized email inbox, which involves monitoring and responding to communications efficiently. This includes sending official emails, creating calendar invitations for training sessions, and meticulously tracking the acceptance status of participants to ensure full attendance and smooth coordination of all scheduled events. My role ensures that all communications are organized, timely, and aligned with team objectives.

São Paulo, Brasil

● Responsible for conducting onboarding, refresher, technical, and behavioral training for stakeholder teams, developing and delivering content in various formats, including PowerPoint presentations, video modules, classroom training, and more. I analyzed key performance indicators (KPIs) to identify areas forimprovement in operational outcomes, which drove the creation of new, targeted content. Additionally, I participated in weekly meetings with stakeholders to present results and assess the effectiveness of the training initiatives;● Monitored the ramp-up of new hires by closely tracking adherence, approval, and accuracy metrics of the training programs, ensuring that all participants successfully completed the required sessions. I also prepared and presented detailed monthly reports, offering insights into pre- and post-trainingperformance based on key indicators. In this capacity, I acted as a consultant for process improvement and communication strategies related to stakeholder teams, providing leaders with adherence results and recommendations for next steps;● Maintained continuous communication with BPOs, the People department, and project focal points to address specific needs and ensure alignment with organizational objectives.

● Analyzed exit property inspection reports in comparison to entry reports, as documented on the platform during the lease contract termination period, ensuring accuracy and compliance with established standards;● Managed quality-related projects, measuring anomalies in inspection results to maintain high standards, and developed action plans to address issues as needed;● Led the creation of an engagement campaign for Partner Inspectors, which involved developing a filming script to document their routines, editing videos, and publishing the content on the internal platform for use by other partners;● Created and distributed communications for Inspectors, Photographers, and Partner Realtors, organized live events, and conducted refresher training sessions to ensure continued alignment and development;● Developed a variety of materials and processes in multiple formats, including interactive flowcharts, slides, and spreadsheets, to support internal operations and assist with onboarding new hires.

São Paulo E Região, Brasil

● Provided technical support through phone, chat, and email for high-complexity (level 3) issues, assisting property owners, tenants, photographers, and partner realtors during the initial stage of property leasing;● Acted as a mediator in negotiating repair agreements between property owners and tenants during the lease termination stage, facilitating resolutions via email and phone;● Compiled and visually prepared detailed exit property inspection reports at the conclusion of lease contracts, ensuring clarity and accuracy in documenting the condition of properties.

São Paulo E Região, Brasil

● Level 1 Customer Service Agent: Provided telephone technical support for customers of smartphones, tablets, and smartwatches;● Level 2 Customer Service Agent: Provided telephone technical support for computer customers;● Level 2 Customer Service Agent: Provided technical support via chat for customers of smartphones, tablets, smartwatches, and computers.

São Paulo E Região, Brasil

● Trainee in administrative services in the finance department (accounts payable and receivable);● Responsible for receiving, collecting directors' signatures, sorting, organizing, and processing invoices in the Oracle system;● Conducted phone calls to contact suppliers for payment-related matters.

Graduação, Letras Com Licenciatura Em Língua Inglesa

Curso De Especialização, Roteiro Para Cinema

Activities and Societies: Técnicas estruturais e criativas em relação à elaboração de roteiros para cinema.

Capacitação Básica, Aprendiz Em Serviços Administrativos

Activities and Societies: Atividades e tarefas relacionadas à rotina administrativa.

High School/Secondary Certificate Programs