Fernanda Yánez Email & Phone Number

Santiago, Cl

Región Metropolitana De Santiago, Chile

PMO Analyst LATAM

Santiago, Región Metropolitana De Santiago, Chile

Providencia, Región Metropolitana De Santiago, Chile

1. Operations Management Control: Projects Status. Follow-up of Agreements. Training planning.2. Internal Management of the Quality Management System Planning | Annual Program | Monitoring. System Management Control (Degree of task completion, Records or others) Supervision | Internal Audits | Programming | Follow-up | Accompaniment. Lessons Learned | Non-Conformities | Opportunities for Improvements (Surveys, Follow-up, Analysis… Show more 1. Operations Management Control: Projects Status. Follow-up of Agreements. Training planning.2. Internal Management of the Quality Management System Planning | Annual Program | Monitoring. System Management Control (Degree of task completion, Records or others) Supervision | Internal Audits | Programming | Follow-up | Accompaniment. Lessons Learned | Non-Conformities | Opportunities for Improvements (Surveys, Follow-up, Analysis and Conclusions). Survey Management, and Analysis (Customer Satisfaction Survey | Performance Evaluations | Working environment). Processes | Review and Design of Processes or Others.3. Proposal Studies Development | Opening of new Services (Concession Projects - Roads - Projects). Suppliers | Management (Professionals - Advisors - Services). Suppliers | Registration - Evaluation (Professionals - Advisors - Services). Proposal Study | Economic - Technical. Show less

Provincia De Santiago

Project Manager of: “Standardization and Documentation of production processes of the craft brewery plant”.Role and responsibilities: As the Project Manager, I report directly to the company’s CEO. The following are my main responsibilities: • Survey of production processes.• Generate documentation in order to standardize processes and populate the company database of the Organizational Process Assets.• Ensure the process standardization, according to quality… Show more Project Manager of: “Standardization and Documentation of production processes of the craft brewery plant”.Role and responsibilities: As the Project Manager, I report directly to the company’s CEO. The following are my main responsibilities: • Survey of production processes.• Generate documentation in order to standardize processes and populate the company database of the Organizational Process Assets.• Ensure the process standardization, according to quality management standards.• Guide the implementation of an online tool for production planning and acquisitions.• Guide the Implementation of an online tool to improve the operational performance control.• Guide the Implementation of the Integrated Management System.Project Objective: The main objective is to standardize the production processes of the craft brewing plant and implement tools that facilitate the production planning, the acquisition of raw materials and improve the control of operational performance. The main processes are supply, preparation and cleaning of equipment, beer brewing, fermentation and maturation, bottling, labeling and storage.Project Deliverables: • IN: Project Charter, Business Case; • PL: Project Management Plan; • EX: Key Business Indicators, Gantt Chart for Processes, PERT-CPM Diagrams and Process Charts, Documentation of Production Processes, Standardization of the Processes According to the Quality Management Standards; Implementation of an online tool for Production Planning, Acquisitions and Operational Performance Control;• MC: Change Log, issue log, status report; and• CL: Final Report, Lessons learned.Project Outcome: The project must be accepted by the owner and CEO. All reports and documentation will be deliver to the CEO. Show less

Titanium Tower, Av Isidora Goyenechea, Of. 2903, Las Condes, Rm Santiago

Main Objectives:1. Project Management Office kick-off.2. Document Management.3. Reports and presentations for the Board. 4. Support in Strategic Planning and implementation of the Tekchef Balanced Scorecard. 5. Support in CRM and Digital Channels.

Las Condes, Región Metropolitana De Santiago, Chile

Main Objectives:1. Project Management Office Responsibilities. 1.1 Document Management. 1.2 Training. 1.3 Templates. 1.4 Reports and presentations to the Board.2. Execution of an Improvement Plan for the five impact areas that will be evaluated during the renewal of the certification as a B Company, at Q4 2021. These impact areas are: Governance, Workers, Environment, Community and Customers.

Santiago Province, Chile

Main Objectives:1. Manage the significant changes related to the scope of the programming of the different lines of projects and detect the potential opportunities to efficiently achieve the objectives of the company.2. Optimize the use of organizational resources shared among all projects.3. Manage the methodologies, standards, risks, metrics, global opportunities, and interdependencies between projects.Main Achievements:- Monitoring and control of assignments, weekly… Show more Main Objectives:1. Manage the significant changes related to the scope of the programming of the different lines of projects and detect the potential opportunities to efficiently achieve the objectives of the company.2. Optimize the use of organizational resources shared among all projects.3. Manage the methodologies, standards, risks, metrics, global opportunities, and interdependencies between projects.Main Achievements:- Monitoring and control of assignments, weekly reports.- Document Management.- Implementation of the Microsoft Planner, Trello and Trello Gantt tools as an internal management method.- Follow-up of Gantt Letter of Operations.- Implementation of the SCRUM Methodology on the IT area.- Implementation of Pipedrive and Monday as online CRM tools for sales.- KPI design for monitoring progresses on each negotiation, on the pipeline of sales.- Support in the certification process as a B Corporation.- Structural, aesthetics, content design of the website smartmining.biz.- Sales and business strategy assistant.- Monthly management reports for the board.- Incentive for team building activities.- Participation in the recognition event for new partners of the AIE (Association of the Electric and Electronic Industry) in Casa Piedra | December 2019.As a business assistant:- I developed a tool and KPI with an advance and opportunity meter for each active business within the company's pipeline, developing a new form of monitoring that allowed us to identify opportunities to improve business strategy and focus efforts.- I prepared a comparative table of the best ERP and CRM online evaluating their characteristics and functionalities in terms of management of CRM, Sales, Project Management; Ease of Reporting, Productivity, User-friendly interface and finally Prices and Promotions. Show less

Av Providencia 1208, Oficina 1303, Providencia, Santiago De Chile

Manager of the 3D printing projects and implementation of project management tools in the company.Role and responsibilities: As the Project Manager of R3D. The following were my main responsibilities: • Guide the implementation of a CRM tool for sales tracking and control. • Ensure timely customer service and implement online tools for order tracking. • Ensure the quality of the 3D designs and 3D printings. • Manage the budgets and the quoting of the projects. •… Show more Manager of the 3D printing projects and implementation of project management tools in the company.Role and responsibilities: As the Project Manager of R3D. The following were my main responsibilities: • Guide the implementation of a CRM tool for sales tracking and control. • Ensure timely customer service and implement online tools for order tracking. • Ensure the quality of the 3D designs and 3D printings. • Manage the budgets and the quoting of the projects. • Manage the purchases (supplier link and resource estimation). • Assistance in the recruitment process and selection of industrial designers and interns. • Improve the communications managing the social networks to promote R3D services. • Manage the stock of 3d printing filament for printing orders.Objective: The main objective was to develop the business model to implement processes and project management tools; Planning the printing of continuous orders (backlog) and manage the cost, schedule, scope, integration, quality, communications, risk, procurement, stakeholders, and resources to complete every project successfully. Deliverables:• PL: Project Management Plan; • EX: Quotes, Key Performance Indicators, an Implementation of Trello and Trello Gantt for order tracking, guidelines for managing 3D printings, guidelines for supplies, and documentation to allow easy implementation of the aforementioned online tool. Also, all the projects and services documentation to improve and replicate the business model. • MC: Change log, status report, quality control, CRM o Trello; • CL: Final report; Outcome: The project was implemented successfully, leading to a significant increase in revenue. Since I started at R3D, the company had increased their sales revenue more than 10 times, We went from only having two 3D printers at the beginning to currently having over twenty-five-3D printers in just one year. Show less

Caracas, Venezuela

Objetivo:Mantener y controlar el adecuado suministro y abastecimiento de las distintas sucursales, mediante el análisis y realización de compras de productos del hogar, con el fin de satisfacer las necesidades de los clientes, reducir ruptura y mejorar los niveles de inventario, mejorar portafolio de productos y fortalecer lazos comerciales con los proveedores.Compradora Senior de Artículos del Hogar para el abastecimiento y stock de las 7 sucursales de la cadena de supermercados… Show more Objetivo:Mantener y controlar el adecuado suministro y abastecimiento de las distintas sucursales, mediante el análisis y realización de compras de productos del hogar, con el fin de satisfacer las necesidades de los clientes, reducir ruptura y mejorar los niveles de inventario, mejorar portafolio de productos y fortalecer lazos comerciales con los proveedores.Compradora Senior de Artículos del Hogar para el abastecimiento y stock de las 7 sucursales de la cadena de supermercados Luvebras. Show less

Caracas

-Implementación del sistema Trello para el control de ventas, atención al cliente y elaboración de presupuestos y partidas de construcción.-Enlace y comunicación entre proveedores, gerentes y equipo técnico.-Levantamiento de información en Obras y requerimientos de los clientes.-Manejo de las herramientas: Trello, SketchUp, y Measures.-Análisis de estratégias de Marketing digital.

Caracas Area, Venezuela

Digital Management Project of Regulatory Aspects for companies. ( Http://gdar.alejandria.biz/ )Objectives: -Develop a test database for the management of regulatory issues of a liquor company. - Tracing the supply chain for the Liqueurs company. -Creation of products, presentations, facilities, personnel and raw materials in the test database for the Liquor Company. -Design presentations and brand management of products in the test database.

Caracas Area, Venezuela

Sales,Inscriptions control,Telemarketing,Programming and logistics assistance.

Caracas Area, Venezuela

Production Assistant, Decoration Assistant, Sound Assistant, D.j. and actress.

Panamá City, Panamá

Summer internships, July - September 2014. I work in the Department of Hygiene and Industrial Safety of the Human Resources unit of the Panama Canal Authority. Main activities: • Study of the maximum permissible noise exposure times with single protection equipment and double protection equipment in the engine room of 14 tugs operating in the Pacific Ocean sector. Study attached to the General Standard of Work Safety of the Panama Canal Authority and Normative OSHAS 18001. •… Show more Summer internships, July - September 2014. I work in the Department of Hygiene and Industrial Safety of the Human Resources unit of the Panama Canal Authority. Main activities: • Study of the maximum permissible noise exposure times with single protection equipment and double protection equipment in the engine room of 14 tugs operating in the Pacific Ocean sector. Study attached to the General Standard of Work Safety of the Panama Canal Authority and Normative OSHAS 18001. • Measurement of noise levels in personal transport boats and reports of results obtained. • Logistical support and coordination of the Congress of Occupational Safety and Health ACP 2014, held in September 2014 for more than 500 participants. Show less

Caracas, Venezuela

• I implemented management evaluation tools and developed a system for chronological recording and planning of activities in each area of the organization: Recruitment of applicants, selection, skills assessment, funding search and organizational contact.